In response to this, RBS said:
It might appear that certain branches are busy at certain points but, on aggregate, we cannot ignore the overall trend that is now very obvious, as branch use continues to fall at a rate that has outstripped even our largest expectations of what was going to happen over the past five years.vEJFW Committee, Official Report, 19 June 2018, col 4
Lyn Turner of Unite said that RBS only considered the footfall of customers who regularly use banks, not overall footfall.viEJFW Committee, Official Report, 29 May 2018, col 9 Some witnesses also questioned whether the figures were in fact accurate in some instances.