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What behaviours do you believe need to change? The best way to answer that question is to reference the point that I made in my opening statement about the values of the organisation and what we expect to see in that respect.
I thank the member for his question. He makes a valid point, but it is not the point that I was trying to make, which is about promotions, price and service.
Yes; I think that it would be a lot easier and a lot more practical. From a practitioner’s point of view, it would be easier to prepare for an appeal to one point of appeal rather than to two different points of appeal where there is a possibility for divergence of views.
I will come to process, because the point that Michelle Thomson makes speaks to the point that this is about our processes and how things are scrutinised in this place.