Having the Find Business Support platform available as a one-stop point for information was useful. The provision of telephone-based support was less helpful in practice, with repeated reports from businesses of lines being constantly engaged and the ultimate advice provided being exactly the same as the advice and insight on the Find Business Support website, leading to increased frustration with businesses expecting to gain greater insights from staff on the phone.iWritten evidence
The Scottish Council for Voluntary Organisations (SCVO) and Social Enterprise Scotland submitted a joint view that potential sector customers of SOSE, SE and HIE have found it challenging to do business as each agency has different processes.