(b) advocacy is independent if it is provided by a person who is not previously known to the individual or their immediate family and is not otherwise involved in provision of care or support to the individual including the provision of services under this Act. 10 14B Advocacy service standards 1 (1) It must be a term of any agreement that the Scottish Ministers enter into with a person for the provision of advocacy services in connection with their duty under section 14A(2), that the person undertakes to comply with the advocacy service standards. (2) The advocacy service standards are to be set by the Scottish Ministers in regulations 15 and may, in particular, include provision in relation to— (a) the training and experience individuals providing advocacy services must have, (b) service quality, (c) quality assurance processes, (d) record keeping. 20 (3) The advocacy service standards, or a part of them, may be set by reference to another document (whether or not prepared by the Scottish Ministers).