In 2003, the NHS 24Blueprint figure was reviewed and the projected call volume set at 2 million asa planning assumption.Based on experience anddata, NHS 24 revised its Resource Planning Model in February of this year andadjusted the planned call capacity to 1.65 million.Dueto the level of redesign work and partnership developments currently underwaybetween NHS 24 and a number of other NHS boards, forward capacity planning to2010 will be progressed once further definition of the new...