These new rules include: o a new requirement on suppliers to take all reasonable steps to identify all PPM customers who are self-disconnecting and to offer appropriate support in line with current and new obligations, giving due consideration to vulnerable consumers o new requirements on suppliers to offer emergency and friendly-hours credit to all PPM customers and to offer additional support credit to PPM customers vulnerable circumstances who self-disconnect or self-ration o updated Ability to Pay principles in the electricity and gas supply licences to ensure consistent support for customers struggling to pay their bills. • SLC 26 requires suppliers to establish and maintain a Priority Services Register of its Domestic Customers, who, due to their Personal Characteristics or otherwise being in a vulnerable situation, may require Priority Services.