The following tables give thenumbers of forecast and actual calls to the learndirect scotland andlearndirect scotland for business helplines in the last two years.Calls to Learndirect Scotland Year Forecast for Year Actual Calls Percentage of Forecast 2004-05 69,559 79,993 115% 2005-06 76,797 73,725 96% Calls to Learndirect Scotland forBusiness Year Forecast for Year Actual Calls Percentage of Forecast 2004-05 2,264 1,924 85% 2005-06 2,846 2,448 86% Learndirect scotland contractswith a third-party to provide contact centre services...