Of the 1550 responses received by Transport Focus, just 1% were in favour of the cuts. The Transport Focus response summarised respondents’ ‘widespread concerns’ relating to issues including buying a ticket, accessibility, access to NHS hospitals, anti-social behaviour, station facilities and ticket office closures. 1 https://yoursayondisability.scot/scotrail-ticket-offices/ • Yet, as Transport Focus also acknowledged ‘the narrow focus of the TSA consultation did not give an opportunity for passengers’ wider concerns about staffing to be addressed’.