To ask the Scottish Executive, with regard to the customer care complaints system in respect of installations under its central heating programme administered through Eaga Partnership Ltd, how many complaints have been made about the standard of work by contractors; how many complaints have been made about disruption to decoration or any other item, over and above that initially envisaged when the heating installation was planned; how many staff from Eaga have been available to deal with any complaints; what the average response time has been to resolve complaints; on how many occasions Eaga incurred additional expenses in resolving a complaint, showing whether the resolution of the complaint involved additional remedial work or repair to decoration or any other item; on how many occasions a contractor has incurred additional expense to resolve a complaint, showing whether the resolution of the complaint involved additional remedial works or repair to decoration or any other item; how many inspectors Eaga has for monitoring and approving heating installations, and what percentage of installations have been routinely inspected, broken down by quarter since the programme began. In January 2003 Eaga introduced a new...