I have set the Registers of Scotland the following key targets for 2001-2002: For the Trading Fund to achieve a return of 3% on net capital employed over the 3-year period ending 31 March 2002.To reduce the standard production cost index by 3% by 31 March 2002 from its base at 31 March 2001.To continue the Land Register extension programme, by continuing to extend the operation of the Land Register to the County of Midlothian as an operational area; and by preparing for the transfer of the Counties of Inverness and Nairn on 1 April 2002.To maintain and enhance customer service through retention of the Charter Mark; by achieving a 97% rating for overall customer care; and by processing 95% of all other enquiries in compliance with the Registers of Scotland Customer Service Policy.To achieve recording and registration turnaround times:averaging 25, but not exceeding 35 working days for Sasine Writs;averaging 30, but not exceeding 40 working days for Dealings with Whole; andnot exceeding 100 working days for 60% of Domestic First Registrations.To develop the Registers Direct Service and sign up 250 organisations to it by 31 March 2002.To achieve a registration accuracy of at least 98% during 2001-2002.Achievement of the new...