The remit of the study is as follows:consider the impact and implications of New Dimension on the operational and management arrangements of the fire service and the associated risks, opportunities, and issues in the context of control rooms;consider the impact and implications of the consultative documents The Scottish Fire Service of the Future, The Scottish Fire Service: Proposals for Legislation and the proposed modernisation of Control Rooms;investigate the operational effectiveness of existing control rooms and arrangements during the industrial dispute together with lessons learned that might be derived from this experience;investigate and report on new nternational experience, particularly the operational outcomes of 11 September 2001 and the associated lessons that may inform any future arrangements;to explore the issues associated with electronic service delivery and the potential impact on control room operations;to make recommendations and provide an outline implementation plan for their delivery.The value of the contract placed is commercially confidential.