To ask the Scottish Executive what steps it is taking to ensure that the NHS Complaints Procedure, set out in Our National Health: A plan for action, a plan for change, is applied to general practitioners and any out-of-hours services that they provide. Our National Health: A plan for action, a plan for change commits the Scottish Executive to developing a complaints process which is "credible, easy to use, demonstrably independent and effective".The revised NHS complaints procedure will continue to cover services provided by general practitioners and their out-of-hours services when it is introduced in 2002.