NorthLink Customer Satisfaction 2022Positive feedback10350.5%Neutral/observations9647.05%Negative feedback52.45%Total positive/ neutral feedback19997.5%Passengers appear to be broadly satisfied with the service operated by NorthLink.iNet Zero, Energy and Transport Committee, Official Report, 15 November 2022, Col 26 and Official Report, 7 February 2023, Col 21 Shetland's constituency MSP said it provided the "best service it can within the confines of the contract and current infrastructure".iiWritten submission from Beatrice Wishart MSP (The maritime trade union, Nautilus International, suggested that - compared to CalMac - NorthLink benefited from slightly more modern vessels and timetables that afforded more time for maintenance time.iNet Zero, Energy and Transport Committee, Official Report, 15 November 2022, Col 26)
CalMac reported meeting their target of 85% customer satisfaction.ivDavid MacBrayne Ltd. (2022).