In addition to these there are a number of operational indicators which are used weekly to track progress in daily operations such as void times, lettings times, homeless case management and hotel usage. Appendices 2 2 Appendix 1 HEAP Action Plan High Level Action 1 - To increase focus on early intervention, prevention and housing options to reduce homelessness Outcome - Working together people who are in housing need are prevented from becoming homeless through early intervention Activity Planned Completion Lead Agency Update Date 1.