Actions we may take 5.1 If a person repeatedly phones, visits, writes or sends a large number of unsolicited documents or messages, we may decide to: • limit contact to telephone calls at set times on set days • restrict contact to a nominated member of staff who will deal with future calls or correspondence • see the person by appointment only • restrict contact to writing only • take any other action that we consider appropriate. 5.2 In exceptional cases, we reserve the right to refuse to take calls, deal with correspondence from an individual or admit an individual into the building. 5.3 We will always tell the person what action we are taking and why. 6.