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The new measures that Malcolm Chisholm announced last Saturday in his final act as Minister for Health and Community Care will ensure that patient representation is improved in future.
Iain Duncan Smith had the audacity to visit Easterhouse in my constituency, where he did not get a very warm welcome, despite what the Conservatives' public relations people said.
The customer should be able to agree to a new contract with a new supplier, then the processes behind the scenes should be effected as smoothly as possible.
I hope that the debate will help to address those issues.We are all familiar with the figures for bedblocking, or delayed discharge. The latest figure is that there are 3,138 delayed discharges.