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Obviously, we have still not reached the levels that we would desire. The latest figures seem to show a drop-off, although the overall trend is positive.
—Official Report, Education Committee, 26 May 2004; c 1469-70. At that point, the minister showed his willingness to learn from the pilot scheme and to legislate if that turned out to be necessary.
Annabel Goldie wrote the letter on 19 August. On 26 August, she received a standard reply from Scottish Water that manifestly failed to address the issues that she had raised.