Annual Report and Financial Statements 2023-2024 13 Local Government, Housing and Planning Committee, Official Report, 26 November 2024, Col 8 14 Local Government, Housing and Planning Committee, Official Report, 26 November 2024, Col 26 15 Local Government, Housing and Planning Committee, Official Report, 10 December 2024, Col 5 16 Local Government, Housing and Planning Committee, Official Report, 26 November 2024, Col 8 and 13 and Official Report, 10 December 2024, Col 5 17 Local Government, Housing and Planning Committee, Official Report, 10 December 2024, Col 18 18 Local Government, Housing and Planning Committee, Official Report, 26 November 2024, Col 3 19 Local Government, Housing and Planning Committee, Official Report, 26 November 2024, Col 4 3 Customer satisfaction Some responses to the Committee’s call for views on the work of the SPSO were 20 complimentary about the focus on customer satisfaction.