The majority of direct public services delivered in Scotland are provided by local authorities, educational institutions, the police, health trusts, and by UK departments (such as the Inland Revenue or the Benefits Agency).Results Excluding PaymentsScottish ExecutiveAutumn 99Proportion of electronic take-up by delivery channelCentre/Agency(see key)Dealing(see key)TotalAnnualVolume (TAV)Take -up %Cap-ability %Citizen% (TAV)Business% (TAV)ManagedPhoneServices% (AEV)Internet % (AEV)Kiosk% (AEV)Inter-active TV % (AEV)Non-internet exchange of data %(AEV)ELLDGrants to Business (1...