I have set the Registers of Scotland the following targets for 1999-2000:for the Trading Fund to achieve a return of 6% on net capital employed over the 3-year period ending 31 March 2000;to continue the Land Register extension programme by achieving the transfer of the Counties of Berwick, East Lothian, Peebles, Roxburgh and Selkirk to the Land Register on 1 October 1999 and preparing for the transfer of the Counties of Argyll and Bute on 1 April 2000.to maintain and enhance customer service through retention of their Charter Mark; by achieving a 97% rating for overall customer care; and by processing 95% of all other enquiries in compliance with the Registers of Scotland Customer Service Policy published in May 1999;to achieve turnaround times:- averaging 40, but not exceeding 50 working days for Sasine Writs;- averaging 40, but not exceeding 60 working days for Dealings with Whole;- not exceeding 200 working days for 60% of Domestic First Registrations;to reduce unit costs by 5% in real terms for Sasine Writs by 31 March 2000 from the base at 31 March 1997;to reduce unit costs by 2.4% in real terms for Dealings with Whole by 31 March 2000 from the base at 31 March 1997;to reduce the standard production cost index by 1.5% by 31 March 2000 from its base at 31 March 1999;to launch the first phase of Registers Direct by 31 August 1999 and the second phase by 31 March 2000; and to achieve a registration accuracy of at least 96% during 1999-2000.