Supported by: Peter Chapman*, Donald Cameron*, Alexander Stewart*, Maurice Corry*, Michelle Ballantyne*, Jamie Greene*, Bill Kidd*, Liz Smith*, Margaret Mitchell*, Murdo Fraser*, Annie Wells*, Stuart McMillan*, Tom Mason*, Bill Bowman* *S5M-15082 Keith Brown: Launch of Stirling Citizens Advice Universal Credit Research and Guide That the Parliament welcomes the launch of Stirling Citizens Advice Universal Credit — Impact on Vulnerable People Research and Plain English Universal Credit Guide; understands that the research found that claimants with low levels of IT skills find both the initial online Universal Credit claim and ongoing maintenance of their online account very difficult, and that claimants without access to the internet at home who are dependent on public access are also among the most disadvantaged group of claimants, especially those living in rural Stirlingshire where fewer venues offer free public internet access; further understands that administrative pitfalls can be highly detrimental for vulnerable claimants that, without any warning, can leave them with little to no income, and that the waiting time for the first payment is when vulnerable claimants are most likely to need emergency food aid; notes the finding that deductions to recover advance payments, in combination with other third party deductions, can leave claimants with an unrealistic level of income to live on, resulting in vulnerable claimants being unable to pay essential expenditure, including rent and fuel, and in need of emergency food aid and/or a grant from the Scottish Welfare Fund; congratulates all those involved in the compilation of the Plain English Universal Credit Guide, which aims to simplify the Universal Credit system, and considers that this will be of benefit to people across the Stirling area and beyond.