Month Average Time to Call Back (minutes) NHS 24 Population Coverage May 2002 8 438,000 June 2002 5 438,000 July 2002 2 438,000 August 2002 2 438,000 September 2002 2 438,000 October 2002 3 438,000 November 2002 24 1,525,000 December 2002 22 1,525,000 January 2003 7 1,525,000 February 2003 5 1,525,000 March 2003 9 1,525,000 April 2003 10 1,525,000 May 2003 27 1,967,000 June 2003 29 1,967,000 July 2003 40 1,967,000 August 2003 23 2,017,000 September 2003 27 2,366,000 October 2003 33 2,366,000 November 2003 41 2,512,000 December 2003 46 2,569,000 January 2004 55 2,581,000 February 2004 20 2,581,000 March 2004 26...