More recently, the 2023-24 and 2024/25 periods have seen extended waiting times due to a high volume of referrals following the launch of the new WHS2 scheme in October 2023. This surge in demand and the resulting delays were anticipated and communicated to customers in advance.The tables below show Warmworks' performance for the referral to completion (RTC) KPI from April 2017-18 to 2025-26 (to end of July 2025), The dates requested cover both Warmer Homes Scotland phase 1 (WHS1) and 2 (WHS 2) and were reported on separately for the period of 2023-24.RTC - WHS1 2018-192019-202020-212021-222022-232023-24South West96%99%98%89%94%97%89%South East96%99%98%93%91%97%94%Strathclyde and Central98%99%98%93%95%99%95%North East95%97%95%89%88%94%91%Highlands93%96%98%83%91%95%96%Islands91%93%97%81%70%94%94%Total96%98%98%91%92%97%93%RTC - WHS22023-242024-2525-26 (July 25)South West49%75%98%South East65%81%98%Strathclyde and Central66%74%98%North East62%86%95%Highlands38%90%95%Islands29%97%95%Total62%79%98%The following table outlines which Local Authorities map to each KPI region:KPI RegionLocal AuthoritiesSouth WestNorth Ayrshire (excluding islands)East AyrshireSouth AyrshireDumfries and GallowaySouth EastFifeEdinburghMidlothianEast LothianWest LothianScottish BordersStrathclyde and CentralGlasgowRenfrewshireEast RenfrewshireInverclydeEast DunbartonshireWest DunbartonshireClackmannanshireNorth LanarkshireSouth LanarkshireStirlingFalkirkNorth EastMorayAberdeen CityAberdeenshirePerth and KinrossAngusDundee CityHighlandsArgyll and Bute (excluding islands)Highland (excluding islands)IslandsEilean Siar (Western Isles)Shetland IslandsOrkney Islands(and all other islands: Skye, Arran, Bute etc) S6W-39956