Chamber and committees

Taking a partnership approach, Scottish Government, at both a ministerial and official level, engaged with a broad range of stakeholders during the development of the Addressing Depopulation Action Plan (ADAP). This engagement was led by the-then Minister for Equalities, Migration and Refugees, who was the lead Minister for the development of the ADAP.

The Cabinet Secretary for Rural Affairs, Land Reform and Islands has portfolio responsibility for the Scottish Rural & Islands Youth Parliament (SRIYP), of which the Young Islanders Network are a key member. Ms. Gougeon attended the inaugural SRIYP in November 2023, where delegates worked together to agree a series of priority statements or asks of Scottish Government. These 10 priorities (including housing, transport and skills, education and employment) strongly align with the delivery priorities outlined within the (ADAP).

Ms. Gougeon has met with the SRIYP network twice since November 2023 and remains in close contact with the Network. This includes a parliamentary event in January 2024, where SRIYP delegates were supported to attend with £20k of Scottish Government funding. The group met with relevant Ministers to present their 10 priorities, which were later discussed at a parliamentary debate hosted by Ms. Gougeon and the Deputy First Minister. Following this, an online meeting in November 2024 was hosted, where Ms. Gougeon provided an update to attendees on what action Scottish Government has taken across their 10 priorities.

A copy of a table which shows how many NHS specialty training places have been available in each of the last 10 years, broken down by speciality, has been placed in the Scottish Parliament Information Centre (Bib. Number 65598).

Recruitment to specialty training is undertaken on a UK-wide basis and managed by NES in Scotland. The number of posts advertised by NES each year is determined by two factors: (i) individuals who have vacated their post and whose posts are therefore available for new applicants for apply for, and (ii) whether any additional posts have been created.

The Scottish Shape of Training Transition Group – membership of which includes the Scottish Government, NHS Education for Scotland, British Medical Association, Academy of Medical Royal Colleges and various Health Board representatives including regional workforce planners – undertakes an annual review of medical training establishments and makes recommendations to Scottish Ministers on the need to create additional training places in order to meet increased demand and future anticipated consultant need.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament.

RoS formally surveys its customers (professionals and citizens) twice a year through the Customer Services Institute to benchmark customer satisfaction and customer effort. RoS uses the information provided to make improvements to RoS’s services. RoS consistently achieves customer satisfaction scores and customer effort scores that are significantly better than the public sector benchmark.

In addition, RoS adheres to the Scottish Approach to Service Design (https://www.gov.scot/publications/the-scottish-approach-to-service-design/) with activity including research sessions. Around 250 such sessions were held during the last year along with 20 live webinars for customers spanning 14 topics of customer/user interest.

RoS have a monthly accessibility clinic working alongside colleagues from the Scottish Government and regularly research with customers to ensure their services follow the web content accessibility guidelines, (wcag 2.2 www.w3.org/TR/WCAG22/ ).

RoS also maintains an effective network meeting regularly with key stakeholders including lenders, UK Finance, and The Law Society of Scotland’s Property Law Committee ensuring visibility and opportunity for lenders, solicitors and conveyancing professional bodies and individuals to contact them with questions, improvement suggestions or service delivery concerns.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament and Digital transformation and modernisation of the Registers of Scotland systems are the responsibility of the Keeper.

RoS is delivering a significant programme of digital transformation and modernisation. This has moved RoS’s registers to the cloud; enabled applications to be submitted digitally; and enabled customers to self-serve digital information from the registers; as well as significantly modernising the internal digital tools used by RoS to process applications.

The Scottish Government sets out the Digital Scotland Service Standards which RoS adheres to and RoS staff have taken part in training and development from the Scottish Government’s Digital Academy.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament.

The following operating costs figures are provided from RoS annual report and accounts (which can be accessed via the RoS website www.ros.gov.uk)

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

NRS is a member of the Institute of Customer Service and participates in an annual Business Benchmarking Survey. The survey focusses on evaluating customer satisfaction levels. In 2024, 85.7% of customers were satisfied with the services delivered by NRS, set against a public services national average of 73.6%.

When exploring any changes or improvements in service provision, NRS engages with customers through appropriate survey channels. NRS monitors customer use of services through quarterly reporting. NRS operates various social media platforms that are used to engage with the public and gather feedback.

NRS also continues to review its KPIs on a yearly basis to reflect use of services.

Scottish Government marketing and advertising spend is published each year and can be found at https://www.gov.scot/collections/marketing-spend/ including a breakdown by media type.

No grants have been provided to Tesla Inc from 2016 to 2024 directly by the Scottish Government.

There is no single clinical pathway within every territorial NHS board for the management of symptoms relating to long COVID. NHS boards have indicated that a number of clinical pathways are available depending on the presenting needs of the individual patient.