Chamber and committees

The Scottish Government and the Centre for Sustainable Delivery (CfSD) meet regularly with all Health Boards, including NHS Greater Glasgow and Clyde, to discuss the performance and delivery of all planned care specialities including urology.

We have developed our winter plan with input from the whole Health and Social Care system which brings together best practice and improvement work which we know works from lessons learned in previous winters, to ensure that the most appropriate care is received in the right place and at the right time.

This information is not held by Scottish Government as a number of benefits are reserved to the UK Government. Employment status is not part of the eligibility criteria for any Scottish Government benefits and as such we do not hold information about the number of benefit recipients who are unemployed.

This information is not held by Scottish Government as Universal Credit is a reserved benefit administered by the Department for Work and Pensions (DWP). Please redirect your request to the DWP.

As SEPA are directly responsible for its day-to-day operations, I have asked Nicole Paterson, Chief Executive of SEPA to respond. Her response is as follows:

As part of the early implementation of the enhanced out-of-hours service, SEPA successfully managed 182 calls that were received outside of working hours during the first four weeks of operation. This included 24 emergency service calls and 158 general inquiries, with a total of 21 calls requiring escalation, all of which were resolved promptly.

SEPA will continue to monitor call performance and customer experience through continuous engagement and involvement of the customer hub team and colleagues across the service, and through customer feedback surveys. A customer experience manager with significant experience of managing contact centres has been appointed to ensure the effective planning and performance management of SEPA’s customer service.

The Scottish Government have confirmed that the replacement of the Eye Pavilion is a strategic priority and the 2025-26 Draft Budget has provided the necessary funding to allow the development of the business case to restart.

NHS Lothian’s Eye Pavilion replacement program had progressed to an Outline Business Case, the second of three approval stages, and therefore no Full Business Case or final estimate of costs has ever been produced.

We also do not yet have an updated cost estimate of a new eye hospital in Edinburgh, therefore it is not currently possible to answer this question. NHS Lothian are in the process of re-establishing the project team and will provide an updated forecast in due course.

The Scottish Government have previously published in an FOI response that £519,842.13 inc VAT was spent on investigating the creation of a Scottish public energy company. This information is available in detail at Public money spent on state run energy company: FOI release - gov.scot.

This is an operational matter for Police Scotland.

I refer the member to the answer to question S6W-32136 on 18 December 2024. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found athttps://www.parliament.scot/chamber-and-committees/written-questions-and-answers.

COSLA and the Scottish Government published our Health and Social Care Data Strategy in February 2023. The strategy which outlines our approach to improving the interoperability of our health and social care data through the adoption and use of common standards.

As SEPA are directly responsible for its day-to-day operations, I have asked Nicole Paterson, Chief Executive of SEPA to respond. Her response is as follows:

SEPA plan the work it will deliver each year and regularly monitor, review and report on performance in a variety of formats.

The automated customer hub enables greater data insights for regular and accurate performance reporting. KPIs include first call resolution, average handling time, call abandoned, time spent customer facing as percentage of rota, forecast and adherence time and customer satisfaction.