Chamber and committees

The proportion of Scottish Government marketing spend that has been allocated to community radio in each of the previous five years is as follows:

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

As a Non-Ministerial Department in the Scottish Administration, NRS receives its funding from the Scottish Government and its annual budget is approved and published each year, as part of the Scottish Government’s budget, by the Scottish Parliament.

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

NRS regularly releases digitised records and archives through the Scotland’s People website, with the numbers reported on Page 22 of our Annual Report and Accounts 2023-24.

NRS continues to digitise, as standard, any paper birth death and marriage records submitted by local registrars. Imaging is also carried out on demand for stakeholders and customers.

I refer the member to the answer to the question S6W-33014 on 21 January 2025. All answers to written Parliamentary Questions are available on the Parliament’s website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament.

RoS formally surveys its customers (professionals and citizens) twice a year through the Customer Services Institute to benchmark customer satisfaction and customer effort. RoS uses the information provided to make improvements to RoS’s services. RoS consistently achieves customer satisfaction scores and customer effort scores that are significantly better than the public sector benchmark.

In addition, RoS adheres to the Scottish Approach to Service Design (https://www.gov.scot/publications/the-scottish-approach-to-service-design/) with activity including research sessions. Around 250 such sessions were held during the last year along with 20 live webinars for customers spanning 14 topics of customer/user interest.

RoS have a monthly accessibility clinic working alongside colleagues from the Scottish Government and regularly research with customers to ensure their services follow the web content accessibility guidelines, (wcag 2.2 www.w3.org/TR/WCAG22/ ).

RoS also maintains an effective network meeting regularly with key stakeholders including lenders, UK Finance, and The Law Society of Scotland’s Property Law Committee ensuring visibility and opportunity for lenders, solicitors and conveyancing professional bodies and individuals to contact them with questions, improvement suggestions or service delivery concerns.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament and Digital transformation and modernisation of the Registers of Scotland systems are the responsibility of the Keeper.

RoS is delivering a significant programme of digital transformation and modernisation. This has moved RoS’s registers to the cloud; enabled applications to be submitted digitally; and enabled customers to self-serve digital information from the registers; as well as significantly modernising the internal digital tools used by RoS to process applications.

The Scottish Government sets out the Digital Scotland Service Standards which RoS adheres to and RoS staff have taken part in training and development from the Scottish Government’s Digital Academy.

Scottish Government marketing teams do not specify inclusion of any specific media outlets to media agencies who prepare the media strategy and schedules based on audience to ensure advertising is as effective as possible and delivers high levels of reach for the investment. Therefore campaign budget is also a critical factor in media agencies determining whether smaller outlets, which deliver lower levels of reach in general, will be added to a media schedule.

Scottish Government marketing and advertising spend is published each year and can be found at https://www.gov.scot/collections/marketing-spend/ including a breakdown by media type.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament.

The work of the Registers of Scotland is demand led, depending on the volume of activity in the housing market. RoS is continuously working to improve its efficiency and thereby keep its running costs as low as possible. The costs of running RoS are largely covered by the fees charged for its services, and that is expected to remain the position.

The theft of railway materials is an important issue. It is for the police to enforce criminal laws such as theft and the Scottish Government fully supports the police taking the necessary action to hold perpetrators to account.

In terms of the resale of stolen railway materials, attempts may be made to sell these to metal dealers.

There is a licensing scheme for metal dealers and itinerant metal dealers under the Civic Government (Scotland) Act 1982 (“the 1982 Act”). The Scottish Government has taken action to raise standards within the industry, and make it more difficult for metal thieves to convert the proceeds of crime into cash. These changes were made via the Air Weapons and Licensing (Scotland) Act 2015 (“the 2015 Act”), which amended the 1982 Act, strengthening and modernising the existing regime.

The 2015 Act provided new definitions for metal dealer and itinerant metal dealer, thereby extending the scope of the regime. It tightened record keeping arrangements and required proper identification of customers. It also increased penalties for licensing offences.

In more detail, the 2015 Act raised the penalties for failure to have an appropriate metal dealer or itinerant metal dealer licence, or failure to comply with licence conditions. The maximum penalty on summary conviction for operating without a licence without reasonable excuse, or for operating in breach of a condition of a licence, was increased to a fine not exceeding £20,000 and/or imprisonment of no longer than six months. The 2015 Act also amended the 1982 Act to provide for forms of payment that may be accepted by a metal dealer or itinerant metal dealer. This permits payment by bank transfer or cheque and means cash is not an acceptable method of payment.