Chamber and committees

NHS 24 have robust practices in place to ensure patient safety is paramount and that the appropriate procedures are in place for assessing risk.

Scottish Government monitor the performance of NHS 24 and regularly engage with the service to discuss performance related issues. NHS 24 is required to escalate any concerns about patient safety to the Scottish Government immediately, in line with agreed protocols.

The Scottish Government does not hold this information centrally.

The Scottish Government does not hold this information.

The Scottish Government is confident that NHS 24 adheres to robust clinical protocols, including regular clinical audits and staff training, to ensure that patients requiring care beyond the 111 service receive appropriate advice and follow-up support. The Scottish Government monitors these processes through regular engagement with NHS 24.

We are committed to ensuring that children and young people are equipped with the skills, knowledge and understanding to successfully navigate a world where AI permeates all aspects of society.

The current curriculum includes digital literacy which allows teachers to develop learners’ skills in the use of digital tools, including AI.

Work to consider and update all curriculum areas as part of the Curriculum Improvement Cycle, including Technologies, is underway. The Cycle will consider cross-curricular expectations, including digital literacy and political literacy and will involve input from a range of academic and industry experts, ensuring that our thinking reflects best practice in what is a fast moving and complex area.

In recognition of the challenges and opportunities that AI poses for teaching and learning, we have been pleased to provide funding to the University of Edinburgh to develop resources to support the teaching of AI across several subject areas.

Work also continues at pace to develop AI guidelines and guardrails for teachers on the ethical use of AI in schools. We hope to publish this in the coming months.

The Scottish Government does not hold this information.

Improving access to primary care is a key priority for this Government. We recognise the vital role that GPs, community nurses, pharmacists, dentists and other members of the primary care team play as the foundation of healthcare in our communities.

We are committed to strengthening the whole primary care system, building on our ongoing commitment through the Service Renewal Framework to shift more care into community settings and make services more accessible for patients.

As part of this, we will develop options for new and innovative ways to improve access to primary care, including local walk-in models which will provide more flexibility for patients. It is our intention to develop proposals for a model would see these services open Monday-Sunday. We will develop these proposals first as a pilot model which will complement current core general practice and provide a range of same-day assessment and small-scale diagnostics. To do this we will work in collaboration with NHS Boards and primary care delivery partners to ensure they strengthen, rather than duplicate, existing primary care services.

The Scottish Government will set out further details as these plans develop.

The Scottish Government is confident that NHS 24 operates a robust triage system that prioritises patient safety.

NHS 24 will always refer patients on to other areas of the healthcare system when appropriate to do so and in the best interests of the patients care.

NHS 24 performance is subject to regular monitoring, and NHS 24 continues to meet statutory and clinical obligations.

The Scottish Government does not collect or hold data on the number of patients who make multiple calls to the NHS 24 111 service. The service operates as a clinical triage and advice service, and repeat contacts can occur for a range of legitimate reasons. These may include changes in a patient’s symptoms, clarification of previous advice, or the need for further support following an initial call. As such, without specific data collection, it is not possible to determine whether the number of repeat calls has increased since 2020.

The Scottish Government does not hold this data.

Public Health Scotland (PHS) publishes regular statistics relating to waiting times in A&E.

The latest publication can be found here: Accident and emergency - Urgent and unscheduled care - Healthcare system - Public Health Scotland