Chamber and committees

During the procurement process, supplier responses were assessed through a series of scoring exercises involving Subject Matter Experts (SMEs), including GPs, nurses, pharmacists, practice managers, health board facilitators, IT specialists and information governance experts. Functional and non-functional requirements were reviewed, tested and validated by both clinical and administrative users to ensure they met the agreed specification. Evidence of compliance was assessed and approved by relevant experts, and all requirements were accredited before migrations commenced.

A contract was signed in 2022, its Initial Term ends in August 2029 and appropriate governance (Public Services Delivery Scotland Contract Approval Board) will consider extending or replacing at that time. In the meantime, the functional specifications and Service Levels achievements continue to be monitored, and the KPIs reviewed, by existing governance groups to ensure that the Vision system is managed and maintained efficiently and safely.

Scottish Government do not hold records of the number of reports of concerns, complaints or incidents regarding the rollout or operation of the Vision 3 system broken down by health board area.

Public Services Delivery Scotland and One Advanced provide support to health board teams and GP practices to guide them through the use of a new system and the migration process.

The Scottish Government considers that the Vision 3 system meets the operational needs of GP practices, having successfully met the standards and requirements set through the national procurement framework. These requirements were developed with input from GPs and other stakeholders to ensure that procured systems support the operational needs of general practice.

Public Services Delivery Scotland, on behalf of the Scottish Government, is working with health boards to ensure that training is delivered at the right stages of the migration process, reinforced following go-live, and supported through practical, hands-on learning opportunities.

GP practices can escalate issues with the Vision system via their health board representatives, who in turn can raise these with the programme team. GP practice scan log any issues with the One Advanced(Vision) Service Desk.

EMIS originally joined the framework agreement with its EMIS-X product. It later advised NSS (now Public Services Delivery Scotland) that the solution to be delivered in Scotland would instead be EMIS Web. However, in October 2022, EMIS notified NSS that it was withdrawing from the framework agreement.

Scottish Government has received a range of correspondence in relation to Vision 3. We take all feedback received seriously and are actively engaged with Public Services Delivery Scotland as the lead organisation responsible for delivery of the programme to ensure any concerns raised are proactively investigated and addressed in conjunction with One Advanced, the supplier of Vision 3.

The Scottish Government continues to monitor the impact of the Vision hosted system rollout through Public Service Delivery Scotland (PSDS)’engagement with health boards, GP practices and the supplier OneAdvanced.