To ask the Scottish Executive whether patients waiting to see a GP at an out-of-hours clinic are triaged on arrival at the clinic.
Patients in Scotland who require medical attention or advice during the out of hours period first contact NHS 24. The out of hours period are those hours between 18:30 to 08:00 Monday to Thursday, and at the weekend 18:30 on Friday to 08:00 Monday and all day on those public holidays as agreed by each board.
Depending on the clinical symptoms or condition described, NHS 24 will direct patients to the most appropriate out of hours service. In most cases where medical attention or advice is required out of hours, NHS 24 will advise attendance at a NHS Board Out-of-Hours (OoH) Centre within travelling distance to where the patient lives for further assessment and treatment.
Where attendance at a NHS board OoH centre is appropriate, NHS 24 send details of the patient to the centre. The precise arrangements for how and when the patient will attend differ from board area to board area. In some centres, the patient can attend at any time; in others, the patient might be given an appointment, within a time period appropriate to their clinical priority, need and/or condition.
Upon arrival at the NHS board OoH Centre, patients will be seen in turn or by appointment unless their clinical condition suggests a more urgent need when they will be seen as soon as is necessary.
Therefore, patients attending NHS board OoH centres will have already been triaged through NHS 24. However, if the patient’s clinical condition has changed by the time they arrive at the OoH Centre, staff will ensure they are seen as quickly as clinically necessary.