To ask the Scottish Executive, with reference to the SNP manifesto commitment, how many NHS 24 local mini-centres are now co-located with out-of-hours services in each NHS board.
In support of their three regional centres (Clydebank, South Queensferry and Aberdeen), the
Better Health, Better Care action plan, published in December 2007, tasked NHS 24 to work towards establishing local services within all mainland health board areas. NHS 24 are seeking to establish this commitment further by developing centre in the Island NHS boards.
The following table provides details of the progress against this action.
Health Board Area | Details of Local Service |
NHS Highland | Inverness local centre launched in 2005 and co-located with local out-of-hours services and the Scottish Ambulance Service. |
NHS Grampian | Service delivered from within Aberdeen Regional Centre. |
NHS Tayside | Dundee local centre launched in 2005 and co-located with local out-of-hours services. |
NHS Lanarkshire | East Kilbride local centre launched in 2005 and co-located with local out-of-hours services. |
NHS Ayrshire and Arran | Kilmarnock local centre launched in 2005 and co-located with local out-of-hours services. |
NHS Dumfries and Galloway | Dumfries local centre launched in 2005 and located within Dumfries and Galloway Royal Infirmary. |
NHS Fife | Scottish Emergency Dental Service (SEDS) launched in 2007, based in Glenrothes and Glenrothes local centre launched in October 2009, co-located with SEDS. |
NHS Lothian | Dedicated NHS 24 nursing resource located in South Queensferry Regional Centre to respond to Lothian based callers, launched in May 2006. |
NHS Greater Glasgow and Clyde | Glasgow local centre launched in June 2008, co-located with Glasgow Out-of Hours Service and Scottish Ambulance Service in Cardonald. |
NHS Borders | Melrose local centre launched in May 2009 and located within Borders General Hospital. |
NHS Forth Valley | Falkirk local centre launched in December 2008 and co-located with local out-of-hours services. |
NHS Orkney | Local centre in development and scheduled to become operational from spring 2010 within Balfour Hospital. |
NHS Shetland | Discussions at an early stage for a future service. |
NHS Western Isles | Discussions at an early stage for a future service. |
The aim of developing local service is to build NHS 24 capacity, aid the recruitment of specialist nurses and improve the performance of the NHS 24 service. These centres support the development of close relationships with the host territorial health boards and aim to improve patient satisfaction levels through better local service delivery. They afford the opportunity for flexible working and improved work-life balance for the nursing workforce within these localities.
All these sites have resilient telephony and IT links, and operate as part of an integrated national network. The telephony design is aimed at ensuring patient calls are answered at their closest regional centre and if a consultation with a clinician is required the call is routed to their designated local centre. However, in the case of serious and urgent calls, if a local nurse is unavailable within a pre-determined timescale, the call will automatically look for the first available nurse to ensure patient safety is maintained at all times.
NHS 24 is also working with the Scottish Ambulance Service on plans to relocate the East of Scotland Emergency Medical Dispatch Centre within NHS 24''s regional centre at Norseman House in South Queensferry. This relocation is due for completion in early 2010.
This follows the successful co-location in 2008 of NHS 24''s Glasgow local centre, NHS 24 headquarters, the Scottish Ambulance Service''s West of Scotland Emergency Medical Dispatch Centre and NHS Greater Glasgow and Clyde''s out-of-hours service control centre at Cardonald.