I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

Access to NRS Services is set out in our Public Access Policy - National Records of Scotland (NRS) .

For the range of services delivered by NRS, assessments including the EQIA, Island Communities Impact Assessment and Digital Scotland Service Standard Assessment are undertaken at the point of service change and improvement to help improve accessibility for citizens across all communities.

The Scottish Government does not provide guidance to local authorities specifically about support for community radio stations. We are however clear that community radio is a valuable resource across many communities in Scotland and we will persist in championing the continuation and strengthening of these vital services for Scottish listeners through our engagement with relevant stakeholders, including the UK Government and the regulator Ofcom.

The allocation of medical specialty training places is made annually to ensure it meets the needs of the healthcare workforce, recognising that completion of specialty training can take a minimum of 3 to 8 years depending on the specialty. This process is overseen by a group of senior representatives from the Scottish Government, NHS Education for Scotland, professional bodies, and Health Boards. Based on workforce data and service demands, the group makes recommendations to Scottish Ministers regarding any changes needed, including the potential expansion of training places in specific specialties.

Advertising effectiveness is evaluated in a range of ways. Firstly, figures are provided to show the reach (how many people we reached) and frequency (how many times we reached them), both overall and by advertising channel. These figures are calculated by the Scottish Government’s independent media planning and buying agencies, using audited sector data where available.

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

NRS has differing processing times depending on the nature of the request. NRS monitors these timescales through robust Key Performance Indicators (KPIs) that are regularly reviewed and refined, taking into account customer feedback through all of our channels.

Currently, all the timescales are being met at 98% and above. Details of KPIs and the latest associated performance measures can be found on page 13 of our Annual Report and Accounts 2023-24.

I have asked Alison Byrne OBE, Chief Executive of National Records of Scotland (NRS), to respond. Her response is as follows:

NRS regularly releases digitised records and archives through the Scotland’s People website, with the numbers reported on Page 22 of our Annual Report and Accounts 2023-24.

NRS continues to digitise, as standard, any paper birth death and marriage records submitted by local registrars. Imaging is also carried out on demand for stakeholders and customers.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament and is subject to regular scrutiny from the Economy and Fair Work Committee, including on the work it is delivering to improve operational efficiency.

The Scottish Government has visibility of the strategic objectives set out in the RoS Corporate Plan 2022-2027, including the work outlined therein to improve operational efficiency and reduce headcount. The Scottish Government receives regular reporting on the progress with these aspects through the various Public Service Reform commissions.

The Scottish Government publish their annual marketing spend on https://www.gov.scot/collections/marketing-spend/ which is broken down by portfolio, specific campaign and campaign media and available for public to view.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament.

RoS charge a range of different fees for various types of application. The following table details the main application types. Further information on RoS fees and types of application is available on the RoS website, www.ros.gov.uk.

Registers of Scotland is a non-Ministerial Public Body answerable to the Scottish Parliament.

RoS formally surveys its customers (professionals and citizens) twice a year through the Customer Services Institute to benchmark customer satisfaction and customer effort. RoS uses the information provided to make improvements to RoS’s services. RoS consistently achieves customer satisfaction scores and customer effort scores that are significantly better than the public sector benchmark.

In addition, RoS adheres to the Scottish Approach to Service Design (https://www.gov.scot/publications/the-scottish-approach-to-service-design/) with activity including research sessions. Around 250 such sessions were held during the last year along with 20 live webinars for customers spanning 14 topics of customer/user interest.

RoS have a monthly accessibility clinic working alongside colleagues from the Scottish Government and regularly research with customers to ensure their services follow the web content accessibility guidelines, (wcag 2.2 www.w3.org/TR/WCAG22/ ).

RoS also maintains an effective network meeting regularly with key stakeholders including lenders, UK Finance, and The Law Society of Scotland’s Property Law Committee ensuring visibility and opportunity for lenders, solicitors and conveyancing professional bodies and individuals to contact them with questions, improvement suggestions or service delivery concerns.