Chamber and committees

Transport Scotland has not undertaken any assessment however Abellio ScotRail advise they have carried out a full review of ticket buying at all ticket offices which have remained largely the same since the 1990s. During this period there has been significant investment in the station environment. ScotRail has installed 355 ticket vending machines which accounts for 26 per cent of all ticket sales.

Increased usage and familiarity of the internet has opened up an entirely new retail channel, which in 2019 accounted for 18 per cent of all ticket sales. All train services have two members of staff on board - one driver and one ticket inspector. These factors have all contributed to a drop in ticket office usage over the past three decades. Abellio ScotRail has also made clear that customers will always receive the best value ticket regardless of how they chose to purchase.

Officials have met with the Stirling bid team to offer support with connections and building relationships with relevant partners – whilst recognising the need to maintain an even-handed approach. Additionally, officials are working closely with VisitScotland and Creative Scotland who both sit on the Working and Steering Groups for the Stirling City of Culture 2025 and have been providing input and comment to the content of the bid proposal. The bid itself references the development work undertaken by the Stirling Place Partnership, SceneStirling, which is jointly funded by Creative Scotland and Stirling Council. The Scottish Government and Creative Scotland fund organisations who are involved in the bid, including Sistema Scotland and the MacRobert Theatre.

Transport Scotland has not undertaken any assessment however Abellio ScotRail advise that there is an estimated carbon reduction saving of 75 tons per annum if ticket office opening hours are reviewed however we should wait for the results of the consultation before finalising. It is worth noting there will be no reduction in jobs and any change in ticket office hours will be reinvested to visible frontline activity including passenger assistance or ticket checks.

The review, the first of its kind in over 30 years, proposes changes to contribute to the modernisation of Scotland’s stations and offer passengers a more efficient and cost effective service for the future. The consultation has enabled rail users including (a) disabled and (b) older passengers to get involved in the process where all contributions will be considered before a final decision is made.

Abellio ScotRail is also carrying out a Disability Impact Assessment regarding the ticket office consultation and all relevant feedback from the public consultation will form part of the final report.

Since the start of the pandemic, the Scottish Government has provided £2.5million support to outdoor education.

The Scottish Government is committed to ensuring learners have access to valuable outdoor learning experiences. We have had intensive discussions with providers on how we can support the sector in this challenging time and we will be announcing details in due course.

Transport Scotland has not undertaken any assessment however Abellio ScotRail has carried out an assessment of all ticket sales, passenger assistance, ticket buying facilities, waiting areas, toilets, passenger footfall, links to local schools, colleges and businesses for every station with a ticket office. In addition, Abellio ScotRail also reviewed any instances of anti-social behaviour to ensure the proposed changes do not reduce the customer experience.

Abellio ScotRail has also confirmed that no job loses would occur and any change to opening times would be redeployed in the local area to ensure customers were better supported by having staff more visible and on the frontline.

The ticket office review is being conducted under existing rail industry processes – Schedule 17 of the Ticketing and Settlement Agreement – and as such permission was not required from Transport Scotland before Abellio ScotRail, the train operating company, consulted on ticket office opening hours.

Following Abellio ScotRail’s notification on 13 July 2021 of their intention to undertake a review of ticket office opening hours under Schedule 17 of the Ticketing and Settlement Agreement, discussions concerning this consultation were held in the normal course of franchise management business.

The Scottish Government has previously commissioned research which considered the capital and operational costs associated with zero direct emissions heating (ZDEH) technologies within new homes, which encompassed various types of air source heat pumps and direct electric heating. The report, however, did not make a distinction between ducted or ductless heat pumps. A copy of this research is available here: Costs of zero emissions heating in new buildings (climatexchange.org.uk)

As set out in the Scottish Government’s Heat in Buildings Strategy, we are developing regulations to ensure that new homes, applying for a building warrant from 2024, must use ZDEH systems. We consulted on initial proposals for these regulations during 2020-21, and have published an analysis of the consultation responses, which will inform the final design of the regulations. It is our intention for these regulations to be technology-neutral, to ensure developers have flexibility in achieving compliance. At the introduction of these regulations, a full Business and Regulatory Impact Assessment (BRIA) will be published – which will set out the costs and benefits of the policy options considered. We will also undertake a range of impact assessments, including a BRIA, on our proposals to regulate heating systems in existing homes (including off-gas grid homes) when we separately introduce the necessary legislation to achieve this.

I refer the member to the answer to question S6W-05865 on 4 February 2022. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers