Chamber and committees

In August the average processing time was 8 days and the longest processing time was 10 days.

The number of passenger complaints received by ScotRail, through their official complaints process, is set out on the following table for the period 1 July to 31 July 2022. The complaints may involve incidents that occurred before 1 July 2022.

The figure for 1 July to 31 July 2022 is 1192. This complaints figure is likely to reflect the point in time when several services were impacted due to driver shortages and the subsequent reduction in services as a result of the temporary timetable in place from 23 May to 20 July 2022. In this period there was also a GB-wide strike by Network Rail staff on 27 July which significantly impacted services in Scotland, with ScotRail only able to run a very limited service as a result.

The temporary timetable that was in place until 20 July 2022 aimed to provide the best available service to as many passengers as possible.

Complaints from staff are not included in figures due to these being customer relation figures. However, ScotRail do have a system in place to record staff grievances within their HR team.

In line with Scottish Government requirements for financial management and due diligence with public funds, our partners draw down funds once they have determined their requirements based on number of awards confirmed and projected awards to be made. Although, partners are encouraged to claim funds in each quarter, there is flexibility for the funds to be claimed by our partners. Although the Scottish Government is not in a position to provide a running total on how much is actually being spent, we are aware through our engagement with our partners that people are being referred for support right now and are receiving it, with our delivery partners experiencing high levels of demand.

To assist those worst affected by the rise in energy prices, we have allocated a further £10 million to keep our Fuel Insecurity Fund (FIF) operating in the current financial year. The FIF continues to be delivered via our third sector partners, namely the Fuel Bank Foundation, Advice Direct Scotland and the Scottish Federation of Housing Associations.

Funding split as follows:-

• Advice Direct Scotland - Home Heating Fund - £4.0m;
• Scottish Federation of Housing Associations (SFHA) - Social Tenants Housing Fund - £2.1m;
• Fuel Bank Foundation - £3.9m for projects to provide crisis support through its dedicated networks and unregulated fuel support provision

Since the start of the current financial year in April, £2 million has already been drawn down from the £10 million allocated. A request for a further £2.1m from our partner organisation is in the process of being paid out by officials. We expect funds to be drawn down in full throughout this financial year.

The multi-stakeholder task group continues to meet on a regular basis and is making good progress towards the development of a national strategy for 20 mph speed limits which incorporates the 2021 Programme for Government commitment “We will ensure all appropriate roads in built-up areas have a safer speed limit of 20 mph by 2025, forming a task group to plan the most effective route for implementation”.

Transport Scotland formed sub groups to develop the place criteria for 20 mph speed limits and research the development of pre and post communication plans to support behaviour change. Funding has been allocated to assist road authorities in carrying out road assessments on their network which is expected to be complete by Spring 2023. This is a key milestone agreed at the task group, noting that further consideration and evidence was needed on the number of roads affected and the financial implications before an informed decision on the most effective route to implement 20 mph speed limits can be reached. Transport Scotland has also been discussing the possibility of some roads authorities becoming early adopters of 20 mph speed limits to make progress on the delivery of the national strategy.

The responsibility for dealing with nuisance gulls on private property lies with the property owner, although local authorities can provide advice and assistance, and have powers under environmental protection legislation to tackle nuisances.

Local authorities are expected to respond to statutory nuisance complaints on council owned property, such as where the deposit of bird droppings may have an effect on public health.

I refer the member to the answer to question S6W-10269 on‎ 5 September 2022. All answers to written Parliamentary Questions are available on the Parliament's website, the search facility for which can be found at https://www.parliament.scot/chamber-and-committees/written-questions-and-answers

I can confirm that this legislative commitment will be delivered. From 1 August 2023, if a parent of a child that is still 4 years old on the date they are eligible to start school (i.e. children with birth dates on or between the day after the school commencement date in August – last day in February) defers their entry to school for a year, they can automatically access an additional year of funded early learning and childcare.

The June 2021 Agricultural Census reported 50,231 agricultural holdings in Scotland. Of these 285 holdings were over 3,000 hectares in size, 433 over 2,000 hectares in size, 874 over 1000 hectares in size and 1,794 over 500 hectares in size. Please see the following table for figures relating to number of holdings by area size and region.

From 29 August, a person moving from England to Scotland, who is in receipt of Personal Independence Payment (PIP) at the time of moving, will have their award moved to Adult Disability Payment via our case transfer process. As a result they will experience no gap in payment.

In the future, following completion of case transfer, the Disability Assistance for Working Age People (Scotland) Regulations 2022 allow for Adult Disability Payment to be awarded from the day after the day on which an individual’s entitlement to PIP ends, following a move to Scotland from elsewhere in the United Kingdom.

The report of the study on goosander and cormorant diet on four Scottish rivers will be published imminently.