The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 1554 contributions
Local Government, Housing and Planning Committee
Meeting date: 2 December 2025
Alexander Stewart
Thank you for your answers this morning. I would like to touch on one area before we finish. You have given us a good overview of where the organisation is, what you are trying to achieve and where you are going. However, complaints about SPSO services themselves are potentially problematic and they are at a record high. It would therefore be good to get a flavour of where you see those complaints going and how you manage them as an organisation. That is an area that you will require to tackle.
Local Government, Housing and Planning Committee
Meeting date: 2 December 2025
Alexander Stewart
Good morning, and welcome to the 31st meeting in 2025 of the Local Government, Housing and Planning Committee.
We have received apologies from both the convener and the deputy convener. As the oldest member of the committee, it is my role to chair the meeting while we appoint a temporary convener. As there are no nominations for the role of temporary convener other than me, as the oldest member in the room, are members content for me to take on that role?
Members indicated agreement.
Local Government, Housing and Planning Committee
Meeting date: 2 December 2025
Alexander Stewart
You touched on public satisfaction. It would be good to get a view on what you think the public’s expectations are of the SPSO and what evidence you have that you are meeting—or not meeting—those expectations.
Local Government, Housing and Planning Committee
Meeting date: 2 December 2025
Alexander Stewart
You indicated that complaints are at a record high with reference to the services that the SPSO covers. In the past, the committee has talked about communication and making sure that the data is correct and that people are processed. As you identified, it can take some time to go through all of that to ensure that you have the right information to make a decision. Why do you think that there are record numbers of complaints at this time? What action are you taking to try to manage that or to stem it? How could a lowering of the number of complaints be managed in the organisation?
Local Government, Housing and Planning Committee
Meeting date: 2 December 2025
Alexander Stewart
Fulton MacGregor, who also joins us online, will ask the next questions.
Local Government, Housing and Planning Committee
Meeting date: 2 December 2025
Alexander Stewart
I thank you for your evidence this morning and your answers to the committee’s questions. I, too, wish you well for the future. As you know, we are coming to the end of the parliamentary session in the next few months.
I suspend the meeting for a moment while our witnesses leave the room.
10:31 Meeting suspended.Local Government, Housing and Planning Committee
Meeting date: 2 December 2025
Alexander Stewart
Under agenda item 1, does the committee agree to take items 4 and 5 in private?
Members indicated agreement.
Local Government, Housing and Planning Committee
Meeting date: 2 December 2025
Alexander Stewart
The next agenda item is to take evidence from the Scottish Public Services Ombudsman. We are delighted to welcome Paul McFadden, the ombudsman; Andrew Crawford, head of improvement, standards and engagement; and Judy Saddler, head of investigations for public service complaints.
There is no need for you to deal with your microphones, as they will come on automatically. Mr McFadden, would you like to make a short opening statement?
Local Government, Housing and Planning Committee
Meeting date: 2 December 2025
Alexander Stewart
Thank you for your opening statement. A number of our members are attending the meeting online, as you can see, and they will join in and ask some questions.
You have talked about your priorities and given an overview of where you think you are. As you have worked in other parts of the United Kingdom, it would be good to hear whether you think that the office can learn from any of the processes in which you have been involved elsewhere. Is there scope within the organisation for development and perhaps more cohesion?
Local Government, Housing and Planning Committee
Meeting date: 2 December 2025
Alexander Stewart
As you identified, you need the resource to manage the increase. That might involve more staff or more financial input, so where do you see that coming into the budget process that you have to deal with?