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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 28 June 2025
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Displaying 793 contributions

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Economy and Fair Work Committee

Scottish National Investment Bank

Meeting date: 21 June 2023

Jamie Halcro Johnston

Good morning, and congratulations on your appointment to your new role, Mr Denholm. I have a number of questions. I will make them quite quick—some are just for information.

You have referred to the money as a debt facility, but also as a loan. Is it the straightforward case that the £9 million is with Circularity Scotland? Was it money that it could draw down on or has it all gone to it?

Economy and Fair Work Committee

Scottish National Investment Bank

Meeting date: 21 June 2023

Jamie Halcro Johnston

Is there any from other organisations that you have been involved with?

Economy and Fair Work Committee

Scottish National Investment Bank

Meeting date: 21 June 2023

Jamie Halcro Johnston

Monday?

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

You have a number of older cases open, and I think that you have covered how you are looking to clear some of that backlog. You probably will not hit 100 per cent, but when do you expect to have cleared the majority of those cases?

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

Are you confident that you will achieve that?

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

Therefore, those cases are not urgent. There will not be much of an impact, in the sense that the cases that are being left are historical cases.

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

On that, it is important to engage with your customers and look for that feedback, particularly on the business side, but across all sides. I think that there are 2,435 cases open from 2007. You would expect that a higher proportion of those customers might be less satisfied—let us put it positively—than is the case for the 20,598 cases that are open from 2019. I take it that you would expect a higher proportion of customers with those earlier cases to be dissatisfied because of the time that has passed, so why do you not collect that information?

10:30  

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

Would not it be helpful for you to know where the concerns and frustrations are? I appreciate that that information could be anonymous, but there could still be a note of when the case was opened.

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

I do not know whether you do any assessment yourselves or with some of your customers of the economic impact on their businesses of potential delays to outstanding cases.

Economy and Fair Work Committee

Registers of Scotland

Meeting date: 14 June 2023

Jamie Halcro Johnston

I think that the business surveys that you did showed quite a high level of satisfaction against the national framework. Is that across all cases, or can you differentiate between clients and look at those who have been waiting for some time, for example?