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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 2 May 2025
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Displaying 1249 contributions

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SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

That was very helpful and succinct. Of course, those of us around the table in the Parliament are aware of what you have said, but it is helpful to get that on the record for our inquiry and our work.

The origins of your organisation are interesting. We can look back to the beginning of devolution, when there was a local government ombudsman, a health service ombudsman and a housing association ombudsman. In time, those roles came together. How does your organisation find operating across different policy areas? In local government, you look at the welfare fund and other issues, and you have functions relating to whistleblowing in the NHS. It would be interesting to hear any comments about public trust in that regard.

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

I will build on some of that before I bring in Ash Regan. You said earlier that it would be helpful to be able to share information between ombudsmen and commissioners. You may have said everything that you want to say in response to Richard Leonard, but is there anything more that you want to add on barriers to sharing services?

I know that Richard Leonard touched on the Children and Young People’s Commissioner Scotland, and I am interested in the Scottish Human Rights Commission, too. I would be interested to know how you work with those bodies. For example, last week they published a bit of work on independent living, which, of course, is related to local government. I wondered how you collaborate, given that there is some overlap there, although obviously you deal with complaints and they are more proactive and investigatory. I am interested in any thoughts that you may have on that.

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

That is very helpful. I appreciate that you handle final-stage complaints about the Scottish Human Rights Commission, for example. How do you go about dealing with complaints about other SPCB supported bodies?

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

That is helpful.

You talked earlier about how many of the organisations are based in Bridgeside house in my constituency, and how that creates almost organic dialogue and sharing of insights. What about bodies like the Police Investigations and Review Commissioner and the Care Inspectorate? Are you ever in dialogue with them?

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

Ombudsman, is there anything that you would like to say that you have not had a chance to say in answer to any of our questions?

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

That provides really helpful context. Thank you very much. That leads us nicely to questions from my colleague Murdo Fraser.

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

That is very helpful. Audit Scotland will give evidence to us and you have given us information that we might want to raise.

Richard Leonard wants to come back in.

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

Thank you. If you want to follow up in writing with any further thoughts on that, that would be very helpful. I now turn to Ash Regan.

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

I will bring Richard Leonard back in, in a second. You mentioned that currently all office-holders are individually audited and that there could be a saving if there was an opportunity for doing one audit for all office-holders. What challenges or opportunities in doing that do you want to highlight to us today, or as a follow-up, if that is more appropriate?

SPCB Supported Bodies Landscape Review Committee

SPCB Supported Bodies Landscape Review

Meeting date: 6 February 2025

Ben Macpherson

We will consider that further. Thank you very much.

Richard Leonard raised a point about other ombudsman functions—both reserved and devolved. This is just a question of curiosity more than anything else, but are there cyclical moments throughout the calendar year at which you sit around a table together or have a call that the Government convenes? There must be so much opportunity for shared insight and learning. It is a cluttered landscape, which is partly why the committee has been charged with this SPCB work. I am interested to hear how you collaborate and communicate on a wide scale.

10:45