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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 4 October 2025
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Displaying 740 contributions

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Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

Good morning. I would like to hear your reflections on the charter of rights. What level of reassurance does the draft charter provide that people who use support services and care services will be fully supported in accessing what they are entitled to in relation to independent living?

Jim, you are making eye contact, so I will come to you first.

12:15  

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

Thank you.

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

How do we simplify the process? It is always helpful to think about it from the perspective of someone who, for example, has a family member whose care package has not been fulfilled. How do we simplify the process for them to complain and get what they are entitled to?

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

We always acknowledge that more money would be helpful for everyone. We are definitely in tough times, but it cannot always just be about money. We need support for the charter and the principles, and I think that everybody wants to achieve the aims that are outlined for the national care service, especially if we think about our citizens and the service users who are not always getting the best at the moment.

COSLA’s position is that it is open to negotiating and achieving those aims. We have spoken about areas in which there is disagreement, but if support for the overarching aims is there, I would imagine that you would want to talk more.

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

I ask Karen Hedge to what extent the draft charter makes clear the rights that people have, versus what they can expect from the national care service.

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

Thank you—that is helpful. Age Scotland’s submission talked about the differences between rights and expectations. Could you expand on the importance of that?

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

Does Enable Scotland have views on the charter or the complaints process?

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 8 October 2024

Ruth Maguire

Thank you.

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 24 September 2024

Ruth Maguire

Good morning to the witnesses. Thanks for being with us. I will come back to Keir Greenaway on one of the questions that Tess White asked. I hear you loud and clear about union representation on the board. She asked what difference that could make to service users. I appreciate that, as a union rep, you are here to talk about pay and conditions for the workforce, but what difference could having front-line workers represented on the board make to service users?

Health, Social Care and Sport Committee

National Care Service (Scotland) Bill: Stage 2

Meeting date: 24 September 2024

Ruth Maguire

Good morning and thank you for your evidence so far. I will go back to Stephen Morgan’s remark about social work getting its voice back. Sometimes when I am listening to discussions such as these, I think that the voices of service users can go adrift. It would be helpful for the committee to understand what it means for our citizens when there are structural barriers in the way, such as when departments are separate, because people’s lives do not fall into boxes of children’s services, justice services, or housing services, for example. Could you talk a bit more about that? What would a social worker do for an individual when they have a voice and are able to link everything up?