The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 869 contributions
Economy and Fair Work Committee
Meeting date: 11 September 2024
Gordon MacDonald
I will leave it at that, convener.
Economy and Fair Work Committee
Meeting date: 11 September 2024
Gordon MacDonald
Good morning. The enterprise agencies can relax, as all my questions are for VisitScotland. [Laughter.] I wanted to reassure you, Ms Miller, in case you were worried about not getting any questions.
Obviously, VisitScotland is going through a period of strategic change, and there has been a change of focus to the provision of pre-travel information and so on. You have talked about the pressure on your budget at the moment. I note that, in 2017, the number of visitor centres was reduced from 65 to 25. At the time, those centres were described as “high-impact regional hubs”, but they are now closing and, by January 2026, there will be zero information centres. What impact will that have on your budget in terms of loss of retail sales, leases that you will have to give up, staff costs and the possible sale of some of your property?
Economy and Fair Work Committee
Meeting date: 11 September 2024
Gordon MacDonald
Is that why we have seen growth that other parts of the UK have not?
Economy and Fair Work Committee
Meeting date: 11 September 2024
Gordon MacDonald
I hear what you say about your marketing budget not being adequate, but how do you spend the money that you receive for that? How important are social media?
Economy and Fair Work Committee
Meeting date: 11 September 2024
Gordon MacDonald
I know that I said that my previous question would be my final question, but this is now my final question: how will you measure whether such strategic change has been successful?
Economy and Fair Work Committee
Meeting date: 11 September 2024
Gordon MacDonald
There is no doubt that it is important to encourage people to come to the country in the first place but, in your strategic pillars, you say that you want to encourage people to
“spend more time and money across Scotland”.
You also say that you have to manage overdemand, make sure that visitors are safe and manage those visitors. However, you have lost all local knowledge. You have no local presence.
Economy and Fair Work Committee
Meeting date: 11 September 2024
Gordon MacDonald
How do you spend your marketing budget?
Economy and Fair Work Committee
Meeting date: 11 September 2024
Gordon MacDonald
I have one last question, which is to do with the quality assurance scheme that you have had for businesses. If my understanding is correct, that is coming to an end. Many visitors will be looking at bed and breakfast accommodation, hotels or decent restaurants, but if you guys are removing your quality assurance programme, how will they get independent advice on where to go and, more important, where not to go?
Local Government, Housing and Planning Committee
Meeting date: 10 September 2024
Gordon MacDonald
A survey that was done back in 2017—which considered, I think, only one of the deposit schemes—showed that some international students forgot about their deposits, some thought that they would not get them back and some thought that it was too inconvenient to reclaim them. What can we do to address that? We are now seven years down the line, and the amount of money that is lying unclaimed has probably more than doubled since 2017.
Local Government, Housing and Planning Committee
Meeting date: 10 September 2024
Gordon MacDonald
Do we have the right balance between the landlord’s powers and the tenant’s right to reclaim their deposit?