The Official Report is a written record of public meetings of the Parliament and committees.
The Official Report search offers lots of different ways to find the information you’re looking for. The search is used as a professional tool by researchers and third-party organisations. It is also used by members of the public who may have less parliamentary awareness. This means it needs to provide the ability to run complex searches, and the ability to browse reports or perform a simple keyword search.
The web version of the Official Report has three different views:
Depending on the kind of search you want to do, one of these views will be the best option. The default view is to show the report for each meeting of Parliament or a committee. For a simple keyword search, the results will be shown by item of business.
When you choose to search by a particular MSP, the results returned will show each spoken contribution in Parliament or a committee, ordered by date with the most recent contributions first. This will usually return a lot of results, but you can refine your search by keyword, date and/or by meeting (committee or Chamber business).
We’ve chosen to display the entirety of each MSP’s contribution in the search results. This is intended to reduce the number of times that users need to click into an actual report to get the information that they’re looking for, but in some cases it can lead to very short contributions (“Yes.”) or very long ones (Ministerial statements, for example.) We’ll keep this under review and get feedback from users on whether this approach best meets their needs.
There are two types of keyword search:
If you select an MSP’s name from the dropdown menu, and add a phrase in quotation marks to the keyword field, then the search will return only examples of when the MSP said those exact words. You can further refine this search by adding a date range or selecting a particular committee or Meeting of the Parliament.
It’s also possible to run basic Boolean searches. For example:
There are two ways of searching by date.
You can either use the Start date and End date options to run a search across a particular date range. For example, you may know that a particular subject was discussed at some point in the last few weeks and choose a date range to reflect that.
Alternatively, you can use one of the pre-defined date ranges under “Select a time period”. These are:
If you search by an individual session, the list of MSPs and committees will automatically update to show only the MSPs and committees which were current during that session. For example, if you select Session 1 you will be show a list of MSPs and committees from Session 1.
If you add a custom date range which crosses more than one session of Parliament, the lists of MSPs and committees will update to show the information that was current at that time.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 558 contributions
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Mark Griffin
You talked about being concerned about some of the long waiting times for complaints to be considered and the potential impact that waiting has on reducing the trust and satisfaction of members of the public. Are you aware of any research looking at how the ombudsman’s performance and the time taken to look at complaints impact on public trust in the complaints system as a whole?
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Mark Griffin
I want to come back to the point that Fiona Collie flagged, as did Adam Stachura in Age Scotland’s submission, about the barriers to accessing public services that are experienced by groups such as black and minority ethnic carers, young carers, people with sensory impairments and people whose first language is not English. I will come to Adam Stachura and Fiona Collie to talk about what those barriers are and what more can be done by the ombudsman to provide access to her services.
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Mark Griffin
Previously, the ombudsman has spoken to the committee about a change in legislation to give the SPSO its own-initiative investigatory powers, which would allow it to investigate public services without a member of the public necessarily making a complaint first. It is similar to what happens in Wales and Northern Ireland. What are your views on that expansion of powers? Would that be a good thing, or would there be a risk that adding something else to the remit could lead to the ombudsman’s being spread too thinly?
11:15Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Mark Griffin
Finally, you have said that performance indicators appear to be rather limited and narrow in scope and that there are few or no indicators for quality and customer satisfaction. What is your view on how the SPSO or any potential external reviewer would go about measuring and monitoring those areas? Do you have any recommendations for further performance indicators?
Local Government, Housing and Planning Committee
Meeting date: 26 November 2024
Mark Griffin
I will not ask them all in one go, you will be glad to know.
I want to ask about neutrality, or perceived neutrality. We have received some submissions from people who are frustrated because they perceive the relationships between the ombudsman and public bodies as being too close. Do you feel that the SPSO is adequately independent from the public bodies that it is assessing complaints about? Are you concerned that people appear to doubt the neutrality of the ombudsman?
Local Government, Housing and Planning Committee
Meeting date: 19 November 2024
Mark Griffin
Thank you.
Local Government, Housing and Planning Committee
Meeting date: 19 November 2024
Mark Griffin
I have a couple of questions about the proposed expert group, minister. What will the remit of the group be, who will it report to, how will members be appointed and who will provide the secretariat?
Local Government, Housing and Planning Committee
Meeting date: 19 November 2024
Mark Griffin
Good morning. The annual report states that you were required to examine the appointment practices of one board during the year, and that resulted in a report of non-compliance with the code being made to the Scottish Parliament. Will you explain a bit more about that? It was the first case of that type since 2011. Will you give us a bit more detail on that instance?
Local Government, Housing and Planning Committee
Meeting date: 19 November 2024
Mark Griffin
In England, a recent survey showed that 43 per cent of people trusted local councillors to work in the best interests of people in their area. Has similar research been done in Scotland, or do you plan on doing such research? From the Standards Commission point of view, how strong is the bond of trust between the public and our local councillors?
Local Government, Housing and Planning Committee
Meeting date: 19 November 2024
Mark Griffin
The Ethical Standards Commissioner and the Standards Commission sent a joint letter to the Scottish Government to ask that legislation be amended to give the option of finding a breach without holding a hearing. Will you expand on the reason behind that proposal?