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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Session 6: 13 May 2021 to 8 April 2026
  7. Current session: 14 May 2026 to 26 September 2026
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Displaying 239 contributions

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Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

The next item on our agenda is an evidence session on Scotland’s rail services. I welcome our guests this morning: Graeme Cook, director of rail delivery, Transport Scotland; Joanne Maguire, managing director, ScotRail; Hannah Ross, chief executive, Scottish Rail Holdings Ltd; and Liam Sumpter, managing director, Network Rail Scotland.

I ask members and witnesses to keep their questions and answers short and snappy. Of course, our witnesses will need time to answer the questions properly, but we will try to speed things along.

We will open with questions from Collette Stevenson.

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

Under the previous contract, did it not make those improvements?

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

Were you told by ministers you could not join with GBR?

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

Have you heard that, Graeme? What are your thoughts about that? Are you hearing the concern from ScotRail about what happens if the scheme is rolled out nationally? What if there was a £2 fare versus the current fare from Glasgow to Inverness—is it £20 plus? What is your response to that?

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

I had hoped that you would be on top of the trends in relation to what is happening and of exactly how many complaints you have received. I am a frequent user of your services and I see people having problems almost every day when I travel. I had a problem last week returning to Edinburgh from Glasgow Queen Street, when my return ticket did not show on the system. Your staff were very good and let me through, but other people have been encountering similar problems. I am disappointed that you do not have the numbers. Could anything in your papers tell us what they are?

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

You did internal testing, but there was no soft launch. Why was that?

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

We go back to Graham Simpson.

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

We will come to that later, if that is okay.

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

We are already out of time, but we have lots yet to cover. I hope that our witnesses will be able to stay a little bit longer.

Before we move on, there was a report in The Times in November of last year entitled “Old, cold and dirty West Highland Line is going off the rails”. It described concerns from a lot of users about not just the age of the trains but the fact that they are cold and dirty. The first train in the morning, which I think goes from Glasgow, was called the “Polar Express”. Will that change this year? Will those trains be better maintained, clean and warm? Do you think that that will happen, Joanne?

Transport Committee [Draft]

Scotland’s Rail Services

Meeting date: 16 September 2026

Willie Rennie

We witnessed your partnership working when we visited, so we recognise that. That includes the sticks by the side of the railway lines, as I call them, although they probably have a more sophisticated name than that.

We will try to pick up the speed a little, as we have a few subjects left.