Skip to main content
Loading…

Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

Filter your results Hide all filters

Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 11 September 2025
Select which types of business to include


Select level of detail in results

Displaying 6073 contributions

|

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

We will now hear from a panel of Scottish train operators. I am pleased to welcome Alex Hynes, managing director of Scotland’s Railway; David Lowrie, chief executive officer of Scottish Rail Holdings Ltd; Joanne Maguire, chief operating officer of ScotRail Trains Ltd; and Liam Sumpter, route director at Network Rail Scotland. Thank you for accepting our invitation to attend.

Before we begin questions, Alex Hynes will make a short opening statement on the panel’s behalf. While you are at it, will you help me? During the previous panel session, I was confused and muddled about who does what and who reports to whom, as were the union representatives. Will you explain that briefly while making your opening statement?

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

You have made an interesting point, and I would like to hear what Kevin Lindsay and Robert Sansom think about it. I spent the weekend struggling to understand who reports to whom and at which level, but after spending three days on it, I am still no clearer. I am supposed to be in the know about what is going on, but that was opaque and confusing to me. Thank you for trying to explain it. I am not sure that I am any clearer, but that is no criticism of you—it is a criticism of the system.

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

What you have suggested—I want to understand this—is that, now, any pay rises have to be approved by the Scottish Government, although the decision is made by an arm’s-length company. Is that what you are saying?

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

I think that that would be useful for the committee to understand it. I am sorry, Jackie—I jumped in on your question.

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

I would like to ask a question. What percentage of tickets are bought online? How many people buy their tickets at the station, relative to the number of people who go on to Trainline—or however else they do it—to buy their tickets? Do you know the answer to that?

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

I made that point. I understand that the role of booking office staff is not just about selling tickets. I was simply interested in finding out what proportion of tickets were sold at booking offices. It might be a question of repurposing roles, rather than staff necessarily selling tickets, given the importance of keeping people there.

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

I am not disputing the points that people have made about security and looking after railway stations. I am simply interested to know how many people buy tickets at a station rather than using the technology that we have to do it online.

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

No, no, Kevin, I see and hear your passion, but I have to mix the committee up to make sure that all members get their questions in. I think that Liam Kerr has one more question.

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

I am going to wrestle this back to try to let Liam Kerr in, as he has been waiting patiently.

Net Zero, Energy and Transport Committee

Transfer of Operation of ScotRail

Meeting date: 30 May 2023

Edward Mountain

I am trying to understand the reporting structures. The more complicated they are, the more difficult it is to see a way through. You think that the structures work, but I was under the impression that the unions do not think that they work or think that they are opaque. The unions tried but struggled in part to explain the structures.