The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 3016 contributions
Public Audit Committee [Draft}
Meeting date: 5 November 2025
Colin Beattie
I have one or two quick questions. Paragraph 65 of the Auditor General’s report indicates that the feedback that was received by the independent review contained a recurring theme of disabled people highlighting stress and anxiety caused by delays in the system. Your review notes respondents’ frustrations regarding some of the processes that have been adopted by Social Security Scotland, with mention of the application process, processing times and the lack of communication. Can you tell us a little bit more about the areas that are causing the biggest issues and why they are doing so?
11:30Public Audit Committee [Draft}
Meeting date: 5 November 2025
Colin Beattie
When you do, Claire, could you comment on whether the work that is being done is sufficient to assess services and ensure that improvements are actually taking place?
Public Audit Committee [Draft}
Meeting date: 5 November 2025
Colin Beattie
In paragraph 55, the report says:
“The Promise Scotland is leading the work to support improved data collection but that progress has been slower than planned.”
I think that that relates to two projects to support better use of data and identify resolutions to data sharing. Can you say a bit more about the work that The Promise Scotland is doing in connection with that? How is it supporting improved data and why is progress slower than anticipated?
Public Audit Committee [Draft}
Meeting date: 5 November 2025
Colin Beattie
You seem to be saying that the approach is a bit random and that there is not a systematic method of engagement on service delivery and service design. Is that correct?
Public Audit Committee [Draft}
Meeting date: 5 November 2025
Colin Beattie
What we are referring to here is the national picture as opposed to the ground-level approach. However, we do not know what those local institutions are doing around reaching out to care-experienced young people. Do we assume that it is happening, or do we have evidence that it is happening?
Public Audit Committee [Draft}
Meeting date: 5 November 2025
Colin Beattie
I have one last question. Given the Auditor General’s comment that the Scottish Government lacks a clear framework to assess the overall impact of ADP, how might the recommendations of your review support the development of such an evaluation strategy?
Public Audit Committee [Draft}
Meeting date: 5 November 2025
Colin Beattie
That is very good to hear. The problem is that aspects of dignity, fairness and respect are very subjective and are difficult to measure. You get responses to your questionnaires and so on, and you do your assessments, but how do you evaluate that information in a way that helps Social Security Scotland to put in place positive changes in response?
Public Audit Committee [Draft}
Meeting date: 5 November 2025
Colin Beattie
The Auditor General highlighted that survey scores are positive overall, which seems to align with your consultation findings, but Audit Scotland also noted that it is not clear what levels the Scottish Government would regard as acceptable or whether it expects better satisfaction scores for PIP, given that the approach to ADP is different. Audit Scotland suggested that Social Security Scotland should consider setting such a level as part of its evaluation and include results around dignity, fairness and respect in the public performance indicators to measure success in that regard. Do you agree with that?
Public Audit Committee [Draft}
Meeting date: 5 November 2025
Colin Beattie
I will move on to another area that you will not be unfamiliar with: data collection. I do not know how many times this committee has talked about the lack of data and the anomalies within the data collection system.
Page 4 of the report says:
“Available data is not sufficient to assess if services are improving the lives of care-experienced people at a national level, but improvements are under way to enable long-standing data barriers to be addressed.”
The first question is, what are the data barriers that are being addressed? Given the fact that data collection has been in front of the committee for ever and has always been commented on, why is the Government not learning from previous deficiencies?
Public Audit Committee [Draft}
Meeting date: 5 November 2025
Colin Beattie
I sometimes despair of the terminology that is used in some of these reports. On page 27, you refer to “longitudinal research and data triage”. Could I have that in English, perhaps?
10:15