The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 4778 contributions
Finance and Public Administration Committee
Meeting date: 2 December 2025
Kenneth Gibson
As colleagues are keen to come in, I will not continue to hog the questioning, but I just want to tell you what someone wrote to me. This is someone from Fife, so she is not one of my own constituents, but what she has said shows the human impact of this. She says:
“I have been (early) retired from teaching since August 2022 and have had no choices yet ... at the rate of pace shown in the latest FOI request ... I’ll be at least 124 years old if the process isn’t speeded up!
I’m a widow on a meagre pension”
with three sons at university, two of whom are studying to be doctors. She goes on to say:
“I am supplementing my income and my financial support for my sons during university ... with my husband’s life insurance payout—he died seven years ago ... I urge you, please, not to allow SPPA to fob you off with words like ‘complex’, ‘update’, ‘apology’ ... instead to encourage a mindset of ‘here’s what we can do to give those pensioners the money they are due’.
I cannot put into words how frustrating and helpless I feel and how much anger each update and apology brings.”
She also says:
“the interest payments of 8% would be lower and the complaints department ... would not be as busy”
if the matter was resolved early.
That woman is giving you her personal view. I think, from what you have said this morning, that she will not be 124 years old by the time the process is finished, but you can hear the exasperation, and it is going to take at least another two years, perhaps.
Finance and Public Administration Committee
Meeting date: 2 December 2025
Kenneth Gibson
Indeed, but it is all about what goes out the door at the end of the day. It is not about saying, “Some cases take five minutes, and others take hours.” If there are 105,000 cases and you are processing 1,000 a week, you do not have to be a mathematician to say that it will take two years. If you are processing 1,500, it will take a year and a half. I am just wondering where we are on that. People out there who want this process to be concluded are looking for some kind of hope and resolution, and this would at least let them know that the sausage machine was progressing at this or that rate.
Finance and Public Administration Committee
Meeting date: 2 December 2025
Kenneth Gibson
Yes, but if you know that you are going to be 40 per cent of the way through by that time, and you know how many people are in the cohort, surely you know how many you need to progress each week to reach that figure.
Finance and Public Administration Committee
Meeting date: 2 December 2025
Kenneth Gibson
Are we talking about across the UK?
Finance and Public Administration Committee
Meeting date: 2 December 2025
Kenneth Gibson
So the £1.7 billion is just the Scottish figure.
Finance and Public Administration Committee
Meeting date: 2 December 2025
Kenneth Gibson
Thank you for that opening statement. Although it was helpful, it has generated a number of questions. For example, we wrote to you earlier this year, and the response that was sent on 2 April 2025 says:
“we aim to have all work completed for all schemes by 31 October 2025”.
That seems to have been incredibly optimistic, given the information that you have given us today. For example, 105,000 of the 215,000 cases still seem to be outstanding. I do not want to ask you multiple questions straight away, but I wonder why 85 per cent of all police cases will be dealt with by 31 March, but, by the end of this year, only 40 per cent of NHS cases and 25 per cent of teacher cases will have been dealt with. Can you tell us why, in the spring, you thought that it would be completed by 31 October and it is clear that they will not all be completed even by next year, and also why different groups have different timescales for delivery?
Finance and Public Administration Committee
Meeting date: 2 December 2025
Kenneth Gibson
Yes, in a week.
Finance and Public Administration Committee
Meeting date: 2 December 2025
Kenneth Gibson
I know that, but you must be able to assess individually what has happened this week, this month or whatever.
Finance and Public Administration Committee
Meeting date: 2 December 2025
Kenneth Gibson
Apologies—I am trying to get my head around all the different percentages. I thought that you said that you will have processed 85 per cent of police cases by 31 March next year, 40 per cent of NHS by March and 25 per cent of teachers by the end of 2025. Am I wrong in those figures?
Finance and Public Administration Committee
Meeting date: 2 December 2025
Kenneth Gibson
No—it is me scribbling all these things down, I suppose.