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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 31 March 2026
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Displaying 2160 contributions

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Finance and Public Administration Committee [Draft]

McCloud Remedy

Meeting date: 17 March 2026

Michael Marra

A teacher from East Ayrshire got in touch with me last week to say that they have had no annual statement or update on pension scheme benefits since 2022—so that is for four years. When you say that the majority of people are receiving the statement, do you mean that some people out there have no idea and are not receiving any information? Is that correct?

Finance and Public Administration Committee [Draft]

McCloud Remedy

Meeting date: 17 March 2026

Michael Marra

Thank you.

Finance and Public Administration Committee [Draft]

McCloud Remedy

Meeting date: 17 March 2026

Michael Marra

The document certainly does not appear to be available, because there was correspondence in October that said that the process would take 12 weeks. The deadline that was set for January has passed and there is nothing there; no benefit statement has appeared in the interim.

Dr Pathirana said that you will not go back to what was happening before. Previously, there was a commitment that you could deliver an estimate six months out from retirement, but you are now saying that there will be an online digital calculator. Is that a replacement for an inquiry that might take place at the six-month point?

Finance and Public Administration Committee [Draft]

McCloud Remedy

Meeting date: 17 March 2026

Michael Marra

It sounds as though you are replacing the inquiry model with an online calculator, which is not what you told the committee last time. Has that solution emerged since you were previously here?

Finance and Public Administration Committee [Draft]

McCloud Remedy

Meeting date: 17 March 2026

Michael Marra

So this is not simply a timeframe substitution but a whole new model and approach for delivery.

The convener mentioned issues about resourcing across the UK. As I think I raised with you previously, I have a case involving a health worker in Aberdeenshire who had a very different experience when they were working in England. They were provided with an estimate within half an hour, while speaking to somebody on the phone. They did not have to wait, and that could have taken place at any point in their approach to retirement. However, they have been waiting for years for the SPPA to deliver an estimate. You have talked quite a bit about benchmarking with the rest of the UK, but the experience that that person has had with your agency is appalling.

Finance and Public Administration Committee [Draft]

McCloud Remedy

Meeting date: 17 March 2026

Michael Marra

Yes.

Finance and Public Administration Committee [Draft]

McCloud Remedy

Meeting date: 17 March 2026

Michael Marra

I am sorry, but before Frances Graham comes in, I want to pick up on something. You have just mentioned routes through trade unions or employers, but can individuals flag these instances in their own cases?

Finance and Public Administration Committee [Draft]

McCloud Remedy

Meeting date: 17 March 2026

Michael Marra

I appreciate that, convener.

Just for clarification, I note that, in your answer to Oliver Mundell, you talked about people getting more information through the escalation process. My point, though, is that they want a decision. For somebody who might be at the end of life, or who might have cancer in the family, and who is trying to make decisions on that basis, going into an escalation process is not about asking for a status update. They want a quicker decision, because this is an issue for them with regard to how they live out the last months of their lives. Can you assure us that they will get a quicker decision if the matter is escalated appropriately?

Finance and Public Administration Committee [Draft]

McCloud Remedy

Meeting date: 17 March 2026

Michael Marra

I would not say “very well”.

Finance and Public Administration Committee [Draft]

McCloud Remedy

Meeting date: 17 March 2026

Michael Marra

A teacher in Dundee, who retired in September 2021, was told in October 2025 that it could be the summer of 2026 until he hears what his remedy will be, so that is a five-year delay. That is really significant in terms of life choices. We went through some of those instances in the previous meeting, but do you recognise that that is the kind of circumstance that people are facing?