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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 25 July 2025
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Displaying 1225 contributions

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Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

Yes.

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

I am sorry—I mean in the call centre where GPs go to take phone calls for NHS 24.

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

Thank you. My final question is about the future. You referenced how challenging and difficult the last winter period was, and my concern is that the one coming might be even worse, because we had a bit of a mild winter for a lot of respiratory diseases. Are you confident that we will see improved performance times and performance data compared to last time? What contingencies are you looking to put into place now to mitigate any other issues that might arise?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

What is that proportion?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

What is the vacancy rate for GPs who take calls during your busy periods?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

I think that the longest time for which people were waiting on a phone to get help and advice was over two hours. What do you feel you could have done differently, looking back at December last year, that you will take forward to this year’s December to try to avoid the same thing happening again?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

What is the learning that you have taken?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

What if an advanced paramedic came to you and said, “Look, I don’t like this 30/30/30. I want to be out there more. I want to be seeing patients more.”? Is there flexibility for them?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

I declare an interest as a practising NHS GP. I am interested in and want you to expand further on the electric ambulance, which is exciting. Will you tell us a little bit more about that and what its range is?

Health, Social Care and Sport Committee

Scrutiny of NHS Boards (NHS 24 and the Scottish Ambulance Service)

Meeting date: 20 June 2023

Dr Sandesh Gulhane

You spoke earlier about the difference between patients being categorised highly and their being upgraded. The concern is that someone might have waited so long that their condition has deteriorated, thus requiring the upgrade. Do you recognise that, even though someone might have waited in the yellow category, once they have become red category, it is then a red category waiting time, so it is not a separate thing?