The Official Report is a written record of public meetings of the Parliament and committees.
All Official Reports of meetings in the Debating Chamber of the Scottish Parliament.
All Official Reports of public meetings of committees.
Displaying 2384 contributions
Equalities, Human Rights and Civil Justice Committee
Meeting date: 6 December 2022
Pam Duncan-Glancy
Do you know when we can expect the UK Government’s responses?
Social Justice and Social Security Committee
Meeting date: 24 November 2022
Pam Duncan-Glancy
Do you gather data systematically? I know that there will be a question on reviews later in the meeting; I have not said that I wanted to ask about that. Do you gather information and collect data on what people are approaching you for? Mr Senker said earlier that some people have applications sitting on their kitchen table because they cannot face doing them. Are you gathering data on the sorts of things that people ask you about and that determine the redeterminations?
Social Justice and Social Security Committee
Meeting date: 24 November 2022
Pam Duncan-Glancy
Where are your clients when you have face-to-face appointments with them?
Social Justice and Social Security Committee
Meeting date: 24 November 2022
Pam Duncan-Glancy
That is good to know. I will pop in and say hi sometime soon.
The figures on redeterminations for child disability payments suggest that 86 per cent are being allowed, which means that those 86 per cent were not correct the first time around. From the work of your advocates or from clients whom they work with, do you have any information that could help us to understand why that might be the case? What issues are you supporting clients with when it comes to redeterminations as opposed to initial applications?
Social Justice and Social Security Committee
Meeting date: 24 November 2022
Pam Duncan-Glancy
I wonder why this has happened twice, now, in relation to these regulations. I know that it is important that we make the changes to the Scottish child payment, but this has been quite a long time in coming and the Government has still had to break the rules to do it. I just wanted to put that on the record. Should we write to the minister and ask whether things could be planned a bit further in advance in the future? Continually breaking the rules is not a good way of doing business.
Social Justice and Social Security Committee
Meeting date: 24 November 2022
Pam Duncan-Glancy
Thank you. I am interested in what Mr Senker said about the relationship between Social Security Scotland and VoiceAbility. There is obviously an expectation that you will promote your service, and I am sure that you are doing that. Could more be done? Is there something specific that Social Security Scotland could do that would help with the referral process?
Social Justice and Social Security Committee
Meeting date: 24 November 2022
Pam Duncan-Glancy
Good morning. I thank the witnesses for the information that you have shared so far and for answering our questions.
I am interested in going further on the subject of my colleague Jeremy Balfour’s questions and considering the type of support that you give. Can you give us a flavour of the sort of support that people are getting? What are you doing with them? What kind of questions are you asking them? Is support given face to face or online?
Social Justice and Social Security Committee
Meeting date: 24 November 2022
Pam Duncan-Glancy
Do you have a permanent physical base in Scotland?
Social Justice and Social Security Committee
Meeting date: 24 November 2022
Pam Duncan-Glancy
Thank you. I have no further questions.
Social Justice and Social Security Committee
Meeting date: 24 November 2022
Pam Duncan-Glancy
Excellent. Convener, I have one final quick question. You said that you have done two redeterminations. I might be making assumptions, but I think that the figures suggest that five redeterminations have been decided on adult disability payments and 250 have been decided on child disability payments. Do you have any sense of why only two redeterminations have gone through your service?