Chamber and committees

The NHS Greater Glasgow and Clyde chief executive cited the particularly shocking example of the institute of neurological sciences in Glasgow, where the maintenance backlog has come at a human cost, with 17 incidents of patient death or harm in the past five years. The board has also spent £3 million on private surgery for patients, so it is clear that there is a business case for accelerating or expediting investment in that particular infrastructure, given the cost already associated with the backlog in terms of patient deaths and the cost of private provision to make up the difference.

There are also structural issues to address. NHS Lothian has stated that the Royal infirmary of Edinburgh’s

“accident and emergency department was designed for a population of about 85,000”—[Official Report, Health, Social Care and Sport Committee, 6 June 2023; c 6.]

but it is actually seeing around “120,000 to 130,000” people coming through it, so the physical infrastructure is struggling to cope. Do you have a national risk register that you personally oversee to demonstrate where we need to prioritise capital investment, based on those metrics around patient safety and clear structural challenges? Is that something that is reported to you and on which you can take personal action?

I recognise your point that finance is tight, although you have a relatively privileged position, in that your area has the biggest expenditure by the Scottish Government, with a 6 per cent cash and 3 per cent real-terms increase in the projected budget for the next financial year.

We know that when we do not aggressively pursue opportunities for savings and prevention, we end up incurring costs somewhere else in the system. One area that we have identified in our discussions with chief executives is NHS 24, which has seen a 580 per cent increase in calls based on an annual rate of calls that are associated with mental health problems, and where dental health calls have also significantly increased, with 67,000 calls made in 2022-23 in comparison to just under 30,000 in 2019-20.

The pressures are visited elsewhere in the system, which seems unsustainable in view of those figures, which certainly shocked us when we heard them. Do you recognise that we need more investigation of where we can aggressively pursue opportunities for savings and push that prevention spend because costs will otherwise be incurred elsewhere?

[Inaudible.]—your 20 per cent increase. One of the other commitments is for the mental health share of health spend, which is currently around 8.8 per cent, to rise to 10 per cent. We are kind of stuck on 8.8 per cent at present because, effectively, we have just had a restoration of the cut due to the emergency budget review. What is the push ahead to that 10 per cent target? Will we get there? What is your view on how achievable that target is?

Are the boards moving quickly enough on those proposals to achieve cost avoidance? If you are going to expend on those capital programmes, will you avoid revenue expenditure? Are you pressing boards on the need to bring proposals forward more quickly?

I thank Mr Miller for coming today. Information that was obtained by a freedom of information request shows that, in recent years, there has been an extreme increase in the number of dental calls to NHS 24. In 2018-19, there were 25,509 calls but, in 2022-23, there were 67,189 calls. Your submission explains that a new urgent care model that seeks to minimise onward referral is in place

“for all but dental and some pharmacy calls”.

How has NHS 24 adapted to manage that increase in demand with regard to calls about dental complaints?

Data has shown that the number of mental health related calls to NHS 24 increased from 20,434 in 2019 to 139,008 in 2022, which by my calculation is a 580 per cent increase, which is an extraordinary number. Has that overwhelmed you? It seems an incredible figure that is not necessarily proportionate to the extra resources that you have been able to put into the service. How have you been able to adapt to that significant increase in demand?

From what you are saying, that certainly sounds like a promising process improvement, and I hope that it will yield significant results. You mentioned that one of the key sticking points is the interface with emergency departments at acute hospitals. Last week, we heard about a pilot that is being trialled in some health boards to ease demand on emergency departments, whereby ambulance crews phone ahead to speak to an emergency medicine consultant, who decides whether it is best for the patient to be presented to the A and E department or to a different facility. Do you have an insight on the system that is being trialled? Could it be scaled up to ease demand on emergency departments on a national scale?

The context is the severe budgetary pressures that are being faced by healthcare, so it is not just about demand. The mental health budget has, in effect, been frozen in cash terms this year, with the cut to mental health being restored to bring it back to the level that it was at last year. What impact has that had on your services? Have you been able to offer an alternative interface or are you feeling the pressure as well?

Thank you for joining us today. I have a question regarding the codes that were mentioned in your submission. You indicated that red and purple are assigned to emergency calls, but, despite those emergency markers, I understand that red or purple call patients can still wait hours to get a response. I am familiar with one constituency case in which a red call patient waited six hours and 50 minutes for a response. Paramedics and your team are trying exceptionally hard in impossible circumstances. What can the Scottish Government do to support the service and improve response times to such critical calls, and how can the system improve the flow of returns?

You mentioned that flow navigation is implemented in one form or another across all territorial boards. You are in a fairly unique position in that you sit across all those boards and have that perspective. How dynamic and adaptive are the territorial boards in sharing best practice? Are you able to indicate where approaches are doing well elsewhere that could be adapted across the nation as a whole and bring everyone up to a higher performance level?