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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 4 May 2021
  6. Current session: 13 May 2021 to 10 September 2025
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Displaying 5780 contributions

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Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Ariane Burgess

That certainly is good news. I definitely agree that the direction of travel is right. The committee discovered on your website that the waiting time was 10 months last week and that it is nine months this week. As you said, if we were at the end of this week, it would be eight months. We wonder about that. If people see on the website that the waiting time is nine or eight months, could that deter them from complaining? Is there a way to parse that a bit more so that people understand it? Does the website have something that allows people to understand that there is a fast-track process so that, in a good number of cases, the period can be 12 weeks?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Ariane Burgess

Thanks for that. I will now bring in my colleagues.

I am sorry—I think that Willie Coffey has a quick supplementary first.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Ariane Burgess

I call Willie Coffey, who has a number of questions.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Ariane Burgess

I was interested in your comment that it might be time for a refresh of the model complaints handling approach.

I call Paul McLennan.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Ariane Burgess

It is useful to hear that there is a potential route. Is there anything other than the human rights bill that could result in your getting the powers in this parliamentary session?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman Annual Report 2021-22

Meeting date: 6 December 2022

Ariane Burgess

Thank you. It is helpful to hear about the direction of travel for child-friendly complaints and about the complexity and your concern about the impact on the people who use the services. Thank you so much for coming in today—it was good to hear the evidence and to get clarity on some of the details.

I suspend the meeting for five minutes before we move on to our next item of business.

10:34 Meeting suspended.  

10:39 On resuming—  

Local Government, Housing and Planning Committee

Local Elected Office (Barriers to Participation)

Meeting date: 6 December 2022

Ariane Burgess

Thank you very much for that. You mentioned the work that was done prior to the survey going out. I would be interested to hear about the groups that were involved in designing the survey and the project more generally.

Local Government, Housing and Planning Committee

Local Elected Office (Barriers to Participation)

Meeting date: 6 December 2022

Ariane Burgess

I also would like to pick up on the discrepancy in respect of candidates under 34. It is welcome to see intersectional analysis being undertaken on that data, and it is welcome that we will continue to do that to fully understand the complex and multiple barriers to elected office that many people in Scotland face. One insight that I would like to hear more about is the significantly higher proportion of men than women under 34 who stand for election. That shows that the perceived progress in gender representation among younger people is not the case. I am keen to hear whether any further analysis was or can be done to identify causes for that discrepancy, so that the committee can progress work on addressing those barriers.

Local Government, Housing and Planning Committee

Local Elected Office (Barriers to Participation)

Meeting date: 6 December 2022

Ariane Burgess

We will take that into our private session and give it consideration. It is a good question for us to reflect on.

Local Government, Housing and Planning Committee

Local Elected Office (Barriers to Participation)

Meeting date: 6 December 2022

Ariane Burgess

I thank Maria and Arfan for joining us and giving evidence.

As we agreed at the start of the meeting to take the next items in private, we have no more public business. I therefore close the public part of the meeting.

11:06 Meeting continued in private until 11:42.