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Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

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Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 23 June 2025
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Displaying 5684 contributions

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Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Thank you very much.

Your submission states that the ombudsman has an important role in helping public services improve their service provision. Given the near record level of public service complaints received by the SPSO last year, I am interested to hear from you what evidence there is that the ombudsman is helping to improve public services.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Thank you very much.

We do have quite a number of questions to get through, but it is helpful to have an indication or example of another place where you feel that there is a good model that we can look at. I will now bring in Willie Coffey, who joins us online.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Thank you. That was good advocacy for the ombudsman having more powers. The same issue came up earlier.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Thanks very much.

Meghan Gallacher mentioned that she had another question that she wanted to ask, but Jan Savage answered it well when she talked about having a root-and-branch review. I, too, am interested in hearing your thoughts on the recommendation from Professors Gill and Mullen on our previous panel that England’s parliamentary ombudsmen and officers be subject to five-yearly independent peer reviews. In light of the parliamentary root-and-branch review of all commissioner offices that is going to take place in the next six months, what would you—briefly—like to see it achieve with the SPSO? Perhaps we can keep it within that framework. Does anybody have any thoughts on that in addition to what Jan Savage said? That does not mean, Jan, that you cannot come back in again.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Please do so. I understand that this experience can be quite intense.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

You are suggesting that maybe we need to look for opportunities to do more of that kind of research. To clarify, when you say “grudging”, am I right that you mean that a recommendation to a health board from the SPSO for a remedy is not welcomed with open arms?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

We have some more questions on that. Tom Mullen, do you have anything to add?

Local Government, Housing and Planning Committee

Subordinate Legislation

Meeting date: 26 November 2024

Ariane Burgess

The next item on our agenda is consideration of a Scottish statutory instrument. As this is a negative instrument, the committee is not required to make any recommendations on it.

If other members have no comments on the instrument, I would just like to make one comment on an issue that has previously come before the committee—that is, planning application fees. I welcome the fact that our planning authorities might be able to recoup some of their costs through fees that better reflect things.

Does the committee agree that we do not wish to make any recommendations on the instrument?

Members indicated agreement.

Local Government, Housing and Planning Committee

Subordinate Legislation

Meeting date: 26 November 2024

Ariane Burgess

As previously agreed, we will take the next items in private, so I close the public part of the meeting.

11:33 Meeting continued in private until 11:43.  

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Before I bring in Alexander Stewart, I want to ask about the statement in your submission that

“the complaints standards function is a net benefit for ombudsmen institutions”.

I am interested to understand if you have a sense of whether that has benefited the public and whether there is any way that you could assess that.