Skip to main content
Loading…

Chamber and committees

Official Report: search what was said in Parliament

The Official Report is a written record of public meetings of the Parliament and committees.  

Filter your results Hide all filters

Dates of parliamentary sessions
  1. Session 1: 12 May 1999 to 31 March 2003
  2. Session 2: 7 May 2003 to 2 April 2007
  3. Session 3: 9 May 2007 to 22 March 2011
  4. Session 4: 11 May 2011 to 23 March 2016
  5. Session 5: 12 May 2016 to 5 May 2021
  6. Current session: 12 May 2021 to 23 June 2025
Select which types of business to include


Select level of detail in results

Displaying 5684 contributions

|

Local Government, Housing and Planning Committee

Scottish Housing Regulator

Meeting date: 3 December 2024

Ariane Burgess

I hope this does not feel like it is putting you on the spot, Robyn, but earlier in the meeting you held up a comic book, I think. Is that what it was?

Local Government, Housing and Planning Committee

Scottish Housing Regulator

Meeting date: 3 December 2024

Ariane Burgess

If we do not cover that over the course of the questions, please make sure that we do.

What are your thoughts, David Bookbinder?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

We have a few more questions and a couple more members who want to come in and we have about 20 minutes in which to manage that—I say that for your awareness. Mark Griffin is joining us online.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Thank you for that; that would be very welcome.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

I call Meghan Gallacher.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Have you done any work on the trauma that might come along with a complaints process? In Scotland, we do not generally have a culture of people feeling like they can complain about things. It is quite a big step to make a complaint and in some situations there might be some form of trauma.

As I understand it, Scotland is trying to move in the direction of becoming a trauma-informed country. We are even trying to do that more among members of the Parliament—there is a nice diagram of what the process is here. Parallel to that very linear process of “if this, then that”, there is also the feeling or experience that somebody is going through. Have you done any work on that or is anyone looking into it?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

I will just move along the panel and then come back to you, Peter. Fiona Collie and Jan Savage had indicated that they want to come in.

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Adam Stachura, what is Age Scotland’s perspective?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

Take your time. Would you like to bring in Paul Blaker to support you?

Local Government, Housing and Planning Committee

Scottish Public Services Ombudsman

Meeting date: 26 November 2024

Ariane Burgess

I wonder also whether a health board that is already stretched might feel that they do not have the capacity to take on learning or look at something in a broader way.